Customer Care Representative at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos, Nigeria

Job Description

The Customer Care Representative is responsible for handling all customer enquiries including but not limited to reservations and payment confirmation for all flight and non-flight products.
Respond to all telephone inquiries regarding booking of travel reservations
Identify products and sales opportunities that fit customers' travel needs
Make alternative booking arrangements if changes arise before or during the trip
Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
Issue tickets or relevant documents
Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
Modify existing bookings to suit change in clients’ circumstances
Research destinations and keep self-up to date with travel industry news
Escalate reoccurring issues and proposing solutions to solve solutions
Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
Preparing customized itineraries to suit the clients’ preferences and budget
Create and update electronic records of clients
Make and confirm bookings online