Customer Care Representative at Salvay Service Consulting Limited

Salvay Services Consulting is a dynamic Human Resources and Management Consultancy Company that provides specialist Human Resources support to businesses across Nigeria and Africa. We provide a one stop shop for your people management needs from HR Services which involves HR Department Set-up, Manpower Outsourcing, Recruitment, Training and Development, Management Consultancy and Career Development Program Our flexible and working approach perfectly suits large and SMEs. Based on your business or individual needs, we provide a bespoke and professional service for your organization through a team of experienced HR professionals.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Requirements and Skills

• Minimum of HND.
• At least 3 years work experience.
• Ability to practice
• Customer orientation and adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Proximity to Alagomeji, Yaba.

Salary
N76,000 monthly

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  25th February, 2023.