Current Jobs at Zeina Suites
Zeina Suites-The hotel is recruiting in Lekki Phase One, Lagos and Maitama, Abuja for the roles below. Salary packages are competitive, negotiable and in line with industry standards.
Job Title: Hotel General Manager (2 Slots)
Locations: Lekki Phase 1, Lagos & Maitama, Abuja.
Job Description (HM08)
- Driving the business of the organisation
- Developing and implementing marketing strategies for growing the business
- Ensuring customer satisfaction at all times
- Ensuring proper accountability of all hotel revenues and expenditures
- Resolving customer issues in line with hotel policies and Industry standards
- Establishing and maintaining communication channels with customers to ensure customer retention
- Motivating staff for exceptional productivity and customer satisfaction
- Maintaining statutory and regulatory interface to ensure compliance
- Maintaining the right ambience for optimal performance
Requirements – Skill, Abilities, and Knowledge
- Possession of Higher National Diploma/Degree and at-least 5 years work experience in a hotel setting. Further qualification in hospitality management is an added advantage
- Computer Literacy
- Self-motivating
- Good crisis management skills
- Knowledge of local environment and Industry dynamics is key
- Excellent communication skills
Job Title: Receptionist (6 Slots)
Job Description (FD08)
- Receiving guests to the hotel as the first point of contact.
- Attending to guests professionally to address all enquiries
- Receiving and maintaining guest reservations
- Building good relationship and rapport with guests for customer satisfaction
- Keeping clear and comprehensive records of guest room bookings and all billings for proper accountability
- Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times
- Attending to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly
- Reporting customer service issues promptly to the Manager to avoid service failures
- Other duties as assigned by hotel manager/management
Requirements – Skill, Abilities, and Knowledge
- Possession of at least Ordinary National Diploma with minimum of 2 years experience in a similar job
- Excellent customer service skills
- Good interpersonal skills
- Excellent communication skills
- Must be smart looking and orderly at all times
- Ability to remain polite and calm at all times including when under intense work pressure
Job Title: Bartender (4 Slots)
Job Description (BT08)
- Responsible for the hotel Bar reporting to the Manager.
- Mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar following standard recipes and procedures
- Maintaining the right ambience at all times to ensure guest comfort and satisfaction
- Ensuring that all bar stocks and sales are properly accounted
- Working in collaboration with other bar/hotel staff to achieve synergy in customer service delivery
Requirements – Skill, Abilities, and Knowledge
- Possession of at least Ordinary National Diploma with minimum of 1 year post qualification experience in a similar job or 2 years experience in a similar job.
- Knowledge of alcoholic and non-alcoholic beverages
- Experience serving drinks in bars and hotels
- Exhibit excellent customer service skills.
- Good interpersonal skills.
- Must be smart and orderly at all times.
- Good crisis management skills.
- Ability to remain calm under intense customer pressure
Job Title: Hotel Chef/Cook (4 Slots)
Job Description (CC08)
- Cooking/preparing the provided menu of the Hotel
- Inspecting supplies, equipment, and work areas for cleanliness and functionality
- Planning menus and ensuring uniform serving sizes and quality of meals
- Developing recipes and determining how to present the food
- Ordering and maintaining inventory of food and supplies
- Monitoring sanitation practices and follow kitchen safety standards
- Sanitizing food preparation and serving areas
- Preparing, arranging and serving food to waiters for distribution
- Placing orders for food supplies when available food is getting low
- Getting customers’ orders and preparing food according to menu standards
- Any other job that may be assigned to you by the Manager from time to time
Requirements – Skill, Abilities, and Knowledge
- Minimum of 2-5 years experience in a similar job
- Knowledge of industry standards and practices in food preparation
- Knowledge of local and international dishes and flavours to cater for different segments of the market
- Passion for cooking
- Proficiency in the use of kitchen equipment
- Ability to work with little or no supervision
- Ability to integrate into a team
How to Apply:
Interested and qualified candidates should send their applications and CV’s to:
[email protected]
Application Deadline: 1st September 2017