Current Jobs at S&S Hotels and Suites
S&S Hotels and Suites remain the hotel of choice for the business
traveler who requires a convenient central location offering a welcome
haven that feels like a second home and the unrivalled services
personified by the warmth and dedication of our staff, as well as the
discerning leisure traveler seeking the captivating dining and
limitless nightlife destinations within walking distance of the
hotel.
Described as an urban oasis, this luxury boutique hotel nestled in the
heart of Victoria Island, the business capital of Lagos, offers unique
style, spacious guestrooms and suites and especially gracious
services that make it an ideal getaway spot for business and leisure
travelers alike.
We are recruiting to fill the position of:
Job Title: Operations Manager
Location: Lagos
Job Descriptions
- The Operations Manager will be primarily responsible for any and
all administrative items required to service the operation of the
organization.
- Ensures that organization provides an environment that is clean, safe, and enjoyable for members and employees.
- Contributes to the success and profitability of the organization
through delivery of excellent member services for high member and
employee retention, and effective expense controls.
- Trains and develops employees to grow with the company.
- Supports the mission statement of ‘Providing an appropriate
lifestyle’ by setting a good example for employees and members through
effective managerial practices.
Responsibilities
- Directly responsible for managing the Front Desk, Custodial, and all Departments by setting direction and providing leadership.
- Manages Front Desk retail inventory to attain goals and
profitability. Teach staff suggestive selling techniques and monitor
sales achievements.
- Ensures inventory records are maintained and shortages properly
recorded. Operations Manager works with GM and supplier to maintain the
proper inventory and profits
- Sets the example for “excellence in member service” for all employees.
- Must have the ability to perform and train staff on all the
operational functions of the organization for Front Desk (including
complete knowledge of operating POS check-in computer system), and
Custodial.
- Understands the complete operation of all other departments of
the organization to assist or give direction when necessary and in the
absence of the GM.
Training Administration:
- Responsible for recruiting, selecting, training, and evaluating
the staff for Front Desk, and Custodial. At the direction of the GM,
assist with the hiring and training of other departments.
- Ensures all employees complete required training in the
prescribed timeframes and follows-up to ensure training is properly
recorded in the training database.
Schedule Administration:
- Develops, reviews, and approves department schedules to ensure
they are within the budgeted guidelines and provide optimum coverage
utilizing usage reports to serve as a tool in determining optimum
scheduling for delivering excellent member services.
- Ensures all schedules are entered and maintained in club timekeeping system.
Payroll/HR Administration:
- Works with Department Team Leaders and GM on Human Resources and
Payroll related requirements for all paperwork for new hires,
timekeeping, payroll adjustments, time off requests, audits of employee
time records, terminations, and all other employee matters in a timely
manner.
Member Services Administration:
- Manages the proper completion and procedures including: Guest
Waivers, Tanning Waivers, sales/follow up by other management staff as
needed, audits and reports, and member renewals.
Financial Administration:
- Manages the proper completion and procedures including: AP management, deliveries, POS reviews.
- Teach on the spot coaching to Team Leaders to assist in their development.
- Conducts daily walkthroughs of facility using checklist of
direct areas of responsibility or entire organization in the absence of
or direction of the GM to ensure that the organization is clean, safe,
and maintained.
- Inspects equipment daily for preventative maintenance or repairs.
- Prepares equipment repair list and follows-up to ensure repairs are completed.
- Ensures all Company policies and procedures are consistent by
clearly understanding them in order to properly train, communicate, and
explain to employees.
- Provides coaching or corrective action with employees to ensure
job responsibilities are met and members serviced. Prepares
documentation to support the action.
- Follows up to make sure the Equipment Maintenance Log is completed daily.
- Responsible for managing employee or member injury/accident
incidents by investigating incident, completion of forms, follow-up on
safety area, and report all facts to Human Resources and District
Management.
- Conducts weekly department team leader meetings for direct
report departments and/or in conjunction with GM for all departments. As
well as conducting monthly all-staff meetings to effectively
communicate pertinent Club and Corporate policies as directed by GM.
- Inventory administration. Maintains department inventory
supplies to ensure the organization is in stock at all times by accurate
record keeping.
- Orders supplies for front desk, towels, janitorial, pool/spa,
POS, equipment parts, office. Maintains expense control of supplies.
- Manages all Purchase Orders.
- Participates in the annual Health Department Inspections with
inspector. Check and review status per count rules and regulations.
Requirements/Skills
- High School Diploma/GED.
- A minimum of one year prior supervisory experience.
- Outstanding organization and strong time management skills.
- Work quality must be highly accurate, timely, and in accordance with company policy and procedures.
- Excellent task completion and follow-through skills.
- Current CPR certification or ability to pass CPR certification within 60 days.
- Must demonstrate professionalism, cooperation and ability to work well with all parties.
- Maintaining focus in a sometimes hectic and evolving environment.
- Prior experience in scheduling plus.
- Previous inventory control experience.
- Availability to work weekends and holidays.
- Experience in the service industry.
- Computer literate - proficient with MS Office.
- Clear and effective written and verbal communication skills.
Job Title: Front Desk Officer
Location: Lagos
Job Description
- Serve visitors by greeting, welcoming, and directing them appropriately;
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system.
Responsibilities
- Operate telephone switchboard to answer, screen, or forward
calls, providing information, taking messages, or scheduling
appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provide information about establishment, such as location of
departments or offices, employees within the organization, or services
provided.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Perform administrative support tasks, such as proofreading,
transcribing handwritten information, or operating calculators or
computers to work with pay records, invoices, balance sheets, or other
documents.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Keep a current record of staff members' whereabouts and availability.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
Qualifications/Requirements
- Minimum of OND/HND in any relevant field.
- Must be able to work with little or no supervision.
- Effective communication skills.
- Must be a computer literate.
- Problem solving skills.
- Good verbal reasoning, written and presentation skills.
How to Apply
Interested candidate should send their cover note and CV's to:
[email protected]
Application Deadline 25th February, 2016.