Current Job Vacancies at HealthPlus Limited, 6th December, 2018

HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond. We are recruiting to fill the position below: Job Title: Beauty Advisor Reference #: HP/RODM/18 Location: Uvwie, Delta Contract Type: Permanent Job Functions

Administration, Advertising, Advisory, Communications, Inventory, Management, Marketing, Retail, Sales, Strategic Communication.
Industries: Admin, Office & Support, Advertising, Bookkeeping, Ecommerce, Fmcg (Fast Moving Consumer Goods Sector), Health / Fitness / Beauty, Pharmaceutical / Medical / Healthcare / Hygiene, Public Relations / Communications / Journalism / Media & Promotions, Retail, Sales, Supply Chain, Telecommunications

Specification

Reporting to the Branch Manager/Senior Beauty Advisors
Advising customers on the use of grooming, beauty products and accessories
Recommending facial, Hair and other body treatments using our specialized products and techniques
Carrying out Make-Overs for prospective customers
Helping your client improve his or her personal appearance
Ensuring adequate inventory control including the use of make – up and other beauty products and accessories
Ensuring Excellent merchandising of stock
Submitting periodic reports as assigned
Faithfully discharging all duties according to laid down standard operating procedures (SOP’s) to ensure smooth running of the business
Performing any other responsibility as assigned by the Branch Manager

Requirements

Minimum of 3 years work experience
Good interpersonal and communication skills.
Friendly and matured disposition
Good customer satisfaction skills
A good working knowledge of Microsoft packages

Salary Market Related. Interested and qualified candidates should:Click here to apply Job Title: Service Delivery Analyst Reference #: HP/CT/SDA Location: Lagos Contract Type: Permanent Job Functions

Analysis, Communications, Data Analysis, Data Capturing, Information Technology, Investigation & Compliance, Process Development, Research and Development, Retail, Strategic Communication,Technical
Industries: IT - Information Technology, Research, Retail

Job Descriptions

The Service Delivery Analyst is responsible for identifying & implementing opportunities that improve service delivery within HealthPlus and augment the development of a service excellence mindset within the organization.

Specifications:

Define measurement metrics for customer surveys and mystery shopping
Implement CSAT surveys
Implement mystery shopping program
Implement internal Service Level Agreement (SLA) program
Collate, analyse and report on HealthPlus’ service performance across its touch points based on pre- defined service metrics
Generate reports & provide actionable insights from the data obtained from the mystery shopping exercise and other surveys
Track the implementation of recommendations from the Mystery shopping
Develop comprehensive customer analytics across the HealthPlus to gain awareness on customer preferences
Continuously improve on service metrics and measurement tools (questionnaires) based on evolving customer expectations and organizational priorities
Active mystery shopper program
Improved mystery shopper ratings
Accuracy, completeness and reliability of reports generated

Requirements

First Degree in any Technical field, a Master’s degree is an added advantage
4 years or more covering a range of service functional areas
Analytical skills
Attention to details
Excellent report writing & presentation skills
Ability to multitask
IT Savvy
Knowledge of survey monkey, google form/docs and renowned data gathering as well as business intelligence tools
Knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio, SharePoint, Project, Outlook)
Ability to communicate effectively with staff at all levels and third parties
Customer Focused
Process Driven
Result Oriented
Team spirited