Contact Centre / Telesales Agent at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Contact Centre / Telesales Agent (Hausa / Igbo Speaking)

Locations: Ikeja and Agege - Lagos
Employment Type: Full-time

Responsibilities

Managing large amounts of inbound and outbound calls promptly.
Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.

Requirements

B.Sc or HND qualification with a minimum of 2 years experience in a call center or customer service environment.
Not More than 28 years
Excellent communication and problem–solving skills.
Ability to understand individual differences.
Proficiency in driving Sales will be an added advantage.
Applicants must have a good understanding of the Ibo or Hausa languages.
Must be able to read, speak and write Ibo, Yoruba, or Hausa languages fluently.
Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
Proficient in the usage of Microsoft packages.
Fluency in the Hausa, Igbo, or Yoruba Language
Knowledge of customer service telephony and technology.
Good data entry and typing skills.