Contact Center Agents recruitment at Workforce Group, 11th February 2019

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Workforce Group - Our client is currently recruiting suitably qualified candidates for the position below:     Job Title: Contact Center Agent Location: Lagos (Island and Mainland) Job Description

• He/She will be the liaison between the organization and its current and potential customers.
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.

Requirements

• HND/B.Sc in any discipline.
• Must be Fluent in English and one other Language
• One or two years' experience working in a related job role.
• Must be resident in Lagos.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills

Remuneration Attractive Basic pay and other benefits.     How to Apply Interested and qualified candidates should: Click here to apply   Application Deadline  15th February, 2019.

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