Contact Center Agent at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Lagos
Employment Type: Full-time

Purpose of the Job

The Call Center agent deals with customers via telephone, Internet, e-mail and instant messaging.
They are required to handle a variety of functions, including customer advocacy, technical support, cross-selling, up-selling and customer contact.
Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Expected Key Result

Ensure Customer satisfaction at every contact via Phone, emails and other online medium.
Customer Engagement.
Customer Retention Rate
Maintain a high completed Call rate
Escalations
Email handling and OTRS accuracy.
Response Time to Calls and Emails.
Any other duties assigned by supervisor or manager.

Educational Qualifications & Work Experience

HND / B.Sc in any Discipline
2 years experience in a contact center, Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company.

Other Requirements: