Vacancies at Complete Parking Services (CPS) Limited

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Complete Parking Services (CPS) Limited is the leading professional parking company in the nation. We are also Independent Parking Advisors to companies and organizations who own, manage, control or operate off-street car parks. We provide Viability Assessments. We are recruiting to fill the position below:     Job Title: Parking Lot Supervisor Location: Lagos Reports To:  Parking Operations Manager Job Overview

• To supervise, coordinate, and assign work relating to parking facility operations, including the collection and depositing of parking revenues.

Essential Job Functions

• Walk the location to observe the physical condition and appearance of the location, the volume of business and the performance of the attendants/cashiers.
• Monitor the performance of all employees and provide feedback as appropriate.
• Instruct, train, supervise, and evaluate subordinate personnel and also on company procedures and policies.
• Implement and enforce customer service standards
• Aid in the completion of employee reviews.
• Assist in the auditing of cashier reports and daily summaries.
• Learn Accounting procedures.
• Provide information to and respond to inquiries from the public.
• Inspect parking lots and insure the proper correction of problems relating to their physical conditions
• Assist the Operations Manager in reviewing the parking lot operations and oversee the efficient utilization of staff and equipment.
• Responsible for management of parking facility in the absence of the Operations Manager.
• Prepare periodic reports regarding parking lot operations and revenues in absence of Operations Manager.
• Perform any other reasonable tasks and duties as assigned by management.

Distingushing Characteristics:

• Positions assigned to the class of Parking Lot Supervisor are responsible for the operation of one or more off-street parking facilities (car parks) for all operational hours.
• Positions in this class are distinguished from those in the Senior Parking Lot Attendant class by the broader range of supervisory responsibilities over parking lot personnel and facilities.

Supervision Received and Exercised:

• General supervision is provided by the Assistant Parking Operations Manager assigned to off-street parking operations. Responsibilities include the direct and indirect supervision of Senior Parking Lot Attendants and Parking Lot Attendants.

Key Relationships:

• Customers, property owners/clients, employees, CPS management

Standard Specifications:

• Individual will remain in proper position as directed by the Parking Operations Manager. Individual will be attentive to all customers and coworkers.
• Individual will perform in a professional manner at all times.  Individual will observe all safety rules and regulations.

Qualifications Essential:

• Completion of a minimum of 2 years of working experience in similar working environment and must be a Bachelor degree holder or equivalent.
• Ability to do basic arithmetic with knowledge of practical bookkeeping and basic accounting functions.
• Ability to communicate effectively in English.
• Ability to provide legible communications.
• Principles and techniques of personnel supervision.
• Must be able to obtain an acceptable Criminal History Report/Drug Test Result.

Desirable:

• Ability to communicate in other languages.
• A University Degree.
• Computer literate.

Special Qualification: VALID Driver License:

• Possession of a valid Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.

Skills: Essential:

• Ability to smile, acknowledges, greet and extend a warm welcome to each and every customer.
• Ability to enhance the well being of each customer to ensure a positive memorable parking experience.
• Ability to provide high levels of customer service and demands the same from all parking lot attendants or parking cashiers.
• Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.

Desirable:

• Previous customer relations training.
• Parking lot operations, including revenue collection and parking ticket procedures.
• Knowledge of basic accounting principles.

Physical Requirements:

• Ability to sit or stand for longer periods of time (up to 10 or 12 hours, less break)
• Ability to withstand extreme temperatures
• Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
• Ability to repeatedly and aggressively flag cars into specific parking spaces.

    Job Title: Valet Parking Attendant Location: Lagos Reports To: Operations Manager Job Description

• Responsible for providing a personal vehicle parking and retrieval service for the park guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another in a car parking facility environment (e.g. Car Park).

Job Overview

• Individual will be an integral part of the warm welcome and fond farewell process by greeting all customers.
• Individual will be the primary mover of vehicles to and from the parking facility.
• Individual will have some safety and loss prevention responsibilities.
• Individual will learn and use aggressive hospitality concepts at all times.

Essential Job Functions

• Must attend all continued training seminars and classes when called upon.
• Must attend all meetings required by property and corporate office.
• Must have a working knowledge of valet attendant job description.
• Must adhere to associate-parking restrictions.
• Must adhere to departmental phone answering script.
• Must adhere to associate posting and rotation procedures.
• Must observe tip procedures.
• Must follow all policies as outlined in CPS Employment Handbook.
• Must inform corporate office of driver’s license status at all times.
• Must perform at a high level in aggressive hospitality at all times.
• Will ensure the traffic flow on the driveway is efficient.
• Will be aware of all unattended vehicles on the driveway.
• Will ensure all unattended vehicles on the driveway be movable if emergency arises.
• Will be the secondary issuer of valet parking tickets to the guests.
• Must participate in the customer coat program.
• Must participate in customer name recognition program.
• Must participate in property VIP customer program.
• Must observe vehicle call-down procedures.
• Must observe luxury vehicle procedures.
• Must observe oversize vehicle procedures.
• Must observe handicap vehicle procedures.
• Must introduce upset customer to manager or supervisor in a professional manner.
• Must observe seemingly intoxicated customer procedures.
• Must observe prohibition of removing customer vehicle from property procedures.
• Must observe procedures of securing customer valuables in vehicle.
• Must perform a vehicle pre-existing damage inspection.
• Must assist in lot checks by being observant for potential problems in the parking area.
• Must be alert for parking hazards and make adjustments in parking the vehicle accordingly.
• Must report all incidents and accidents no matter how minor to a manager or supervisor.
• Must report all personal injuries suffered while working to a manager or supervisor.
• Must introduce a customer who has lost their claim check to the manager or supervisor.
• Must fill out all parking tickets as instructed by management.
• Must secure each vehicle parked unless otherwise instructed by management.
• Must initial every parking ticket for accountability purposes.

Key Relationships

• All parking customers, property and parking associates.

Standard Specifications:

• Individual will remain in proper post position when not moving a vehicle or cleaning the drive.  Individual will be attentive to all customers and coworkers.  Individual will perform in a professional manner at all times.  Individual will observe all safety rules and regulations.

Qualifications Essential:

• Ability to communicate effectively in English.
• Ability to provide legible communications.
• Must be at least 18 years of age.
• Familiarity of property operations and surroundings.
• Valid driver’s license with a safe driving record.
• Able to operate a standard shift (Manual) vehicle

Desirable:

• High School graduate or equivalent
• Ability to communicate in another language

Skills Essential:

• Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
• Ability to enhance the wellbeing of each customer to ensure a positive memorable parking experience.
• Ability to provide high levels of customer service and demands the same from all associates.
• Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.

Desirable:

• Previous customer relations training
• Previous valet parking experience

Physical requirements of the position include:

• Ability to drive standard shift
• Ability to sprint short distances
• Ability to stand for long periods of time (up to 10 or 12 hours, less break)
• Ability to withstand extreme temperatures
• Ability to lift and carry up to 50 pounds (signs, luggage, etc.).

    Job Title: Parking Cashier Location: Lagos Reports To: Parking Supervisor and/or Parking Operations Manager Job Type: Full Time & Part Time Job Overview

• The Parking Cashier is responsible for cash and credit card transactions associated with daily and monthly parking customers, including collecting payment and providing correct change to customers.
• The Parking Cashier matches customer’s ticket to parking rate schedule and accurately accounts for all daily transactions.
• Provides excellent customer service and assists customers promptly and in a friendly manner.

Key Relationships:

• Customers, property owners/clients, employees, CPS management.

Standard Specifications:

• Individual will remain in proper position as directed by the supervisor or Parking Operations Manager.
• Individual will be attentive to all customers and coworkers.
• Individual will perform in a professional manner at all times. Individual will observe all safety rules and regulations.

Essential Job Functions

• Greet each patron entering through or approaching parking booth for payment.
• Must attend all continued training seminars and classes when called upon.
• Collect revenues and issue parking tokens or receipts as vehicles leaves the parking area.
• Record and verify names of guests with authorized event parking list.
• Responsible for counting/balancing cash bank at end of every shift.
• Provide courteous and professional level of customer service and assist patrons with relevant answers to their questions.
• Must attend all meetings required by car park property owners and CPS corporate office.
• Must adhere to company posting procedures.
• Must follow all policies as outlined in Employee Handbook.
• Must perform at a high level in aggressive hospitality at all times.
• Must introduce upset customer to manager or supervisor in a professional manner.
• Must report all incidents and accidents no matter how minor to a manager or supervisor.
• Must report all personal injuries suffered while working to a manager or supervisor.

Qualifications Essential:

• Ability to communicate effectively in English.
• Ability to maintain composure and to exercise sound judgment and discretion in establishing and maintaining good relations with fans, guests and patrons.
• Ability to provide legible communications.
• Flexible schedule - ability to nights, weekends and holidays as required.
• Must be able to obtain an acceptable Criminal History Report/Drug Test Result.

Desirable:

• High school graduate or equivalent with 2 years working experience.
• Ability to communicate in another language.

Skills Essential:

• Ability to smile, acknowledges, greet and extend a warm welcome to each and every customer.
• Ability to enhance the well being of each customer to ensure a positive memorable parking experience.
• Ability to provide high levels of customer service and demands the same from all working associates.
• Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.

Desirable:

• Previous customer service and cash handling is a plus.

Physical Requirements

• Ability to sit or stand for longer periods of time (up to 10 or 12 hours, less break)
• Ability to withstand extreme temperatures
• Ability to use hands and arms in repeated motions (making change, punching computer keypad, etc.)

    Job Title: Parking Lot Technician Location: Lagos Reports To:  Parking Operations Manager Job Overview

• We are seeking an exceptional individual with talent and ability in both the electronics and mechanical disciplines; where education, hobbies and individual achievements reflect a lifelong interest and aptitude in these areas.
• If you enjoy the challenge of hands-on troubleshooting on a wide variety of computer based and electro mechanical systems, and the opportunity to design and engineer custom control applications, this could be an excellent career for you.

Job Description

• The Technician will work on all aspects (troubleshooting, maintenance and installation) of computerized parking and access control systems.
• Experience in Parking Control or Access Control systems is a major plus. Products include automatic barrier gates, ticket dispensers, access and revenue control computers and software.

Qualifications

• We are seeking a hard working, conscientious, self-motivated high school graduate, with an electronics degree or equivalent, strong electro mechanical aptitude with computer skills and good cause and effect troubleshooting skills.
• The right individual would have previous field work experience, a good understanding of electronics, be comfortable with using power tools such as a hammer drill, sawzall, cement saw, and also have good computer software and hardware skills.
• Card access and/or alarm experience a plus.
• You must possess a good driving record.
• Applicants must be able to do some light lifting, be neat in appearance, have good communication skills, and be willing to work in a non-smoking environment.
• You must be available for occasional after-hours on-call work.

Compensation And Benefits

• We offer a pleasant, non-smoking environment with a competitive salary.
• Compensation based on qualifications and experience.

    Job Title: Parking Operations Manager Location: Lagos Reports To: CPS Management or Assigned Director Job Description

• Responsible for managing, coordinating and maintaining the operations of an in-house administered parking facility in an efficient and courteous manner in accordance with laid down company guidelines, policies and standards.
• This position requires the supervision of all other parking facility staff.
• Manage, implement and supervise all daily parking operations. Organize, maintain, and reconcile various financial records, both manually and through automated methods. Manage claims process, limit liability and maintain overall safety in the facility.
• Train, supervise, counsel, schedule and evaluate garage attendant staff.

Job Overview

• This position is responsible for the overall day to day management of parking operations including supervision of staff, customer service, preserving maintenance and appearance standards, loss control, and financial budgeting/reporting to ensure a positive parking experience for each customer or patron at the designated parking lot.

Key Relationships:

• Customers, property owners/clients, employees, CPS management/Directors

Standard Specifications:

• Individual will remain in proper position as directed by CPS management or an assigned company director.
• Individual will be attentive to all customers and coworkers.  Individual will perform in a professional manner at all times.  Individual will observe all safety rules and regulations.

Essential Job Functions

• Recruit, hire, train, and schedule employees.
• Coordination of staffing for attended and event staffed locations based on regular manpower requirements and lot activity
• Cash auditing and financial analysis.
• Develop and maintain existing client relationship.
• Maintain daily contact with clients and assigned company director.
• Set and achieve quarterly goals based on the CPS expectations.
• Maintain cooperative working relationships with all necessary departments such as the Police and Public Works.
• Complete and submit accurate and timely periodic reports as required.
• Understanding of budget principles and be able to participate in the budget development and management process.
• Initiate work orders and regular review of the physical conditions of all the locations.
• Develop new procedures to enhance daily operations.
• Must attend all meetings required by car park property owners and CPS corporate office.
• Must adhere to company posting procedures and ensure others do too.
• Must follow all policies as outlined in Employee Handbook.
• Must perform at a high level in aggressive hospitality at all times.
• Must report all incidents and accidents no matter how minor to a manager or supervisor.
• Must report all personal injuries suffered while working to car park owners, police or/ CPS management and assigned director.
• Perform any other reasonable tasks and duties as assigned by CPS management or assigned director.

Qualifications Essential:

• Completion of a minimum of 3 years of working experience in similar working environment and must be a Master’s degree holder or equivalent.
• Must be able to obtain an acceptable Criminal History Report/Drug Test Result.
• Computer literate with a working knowledge of Microsoft Office (Excel and Word).
• Valid Driver License.

Desirable:

• Positive Attitude to work.
• Professional appearances at all times.
• Very Discipline individual with proven integrity.

Skills Essential:

• Excellent communication and customer service skills.
• Ability to communicate in another language.
• Must be pro-active, self-starter who is able to work independently.
• Must be able to take initiative and work alongside employees Ability to smile, acknowledges, greet and extend a warm welcome to each and every customer/patrons/staff/management/Director.
• Must be able to multi-task and work in all weather conditions.
• Make the parking experience a positive reflection to promote CPS brand and expertise.
• Strong outgoing personality with the ability to motivate others
• Flexible schedule – ability to nights, weekends and holidays as required
• Ability to maintain composure and to exercise sound judgment and discretion in establishing and maintaining good relations with fans, guests and patrons.
• Ability to enhance the well being of each customer to ensure a positive memorable parking experience.
• Ability to provide high levels of customer service and demands the same from all working associates.
• Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.

Desirable:

• Previous managerial experience in a similar working environment is a plus.

Physical requirements are:

• Ability to sit or stand for longer periods of time (up to 10 or 12 hours, less break)
• Ability to withstand extreme temperatures
• Ability to use hands and arms in repeated motions (making change, punching computer keypad, etc.)

    Job Title: Parking Lot Attendant Location: Lagos Job Description

• Responsible for providing a personal vehicle parking and retrieval service for the park guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another in a car parking facility environment (e.g. Car Park).

Reports To: Parking Supervisor and/or Operations Manager Job Overview

• Individual will be an integral part of the warm welcome and fond farewell process by greeting all customers.
• Individual will assist the cashier and supervisor in directing customers into and throughout a parking lot or facility.
• Individual will have some safety and loss prevention responsibilities.
• Individual will learn and use aggressive hospitality concepts at all times.

Essential Job Functions

• Must attend all continued training seminars and classes when called upon.
• Must attend all meetings required by property and corporate office.
• Must have a working knowledge of valet cashier/dispatch description.
• Must adhere to associate-parking restrictions.
• Must adhere to associate posting procedures.
• Must follow all policies as outlined in CPS Employment Handbook.
• Must perform at a high level in aggressive hospitality at all times.
• Must observe oversize vehicle procedures.
• Must observe handicap vehicle procedures.
• Must introduce upset customer to manager or supervisor in a professional manner.
• Must assist in lot checks by being observant for potential problems in the parking lot.
• Must report all incidents and accidents no matter how minor to a manager or supervisor.
• Must report all personal injuries suffered while working to a manager or supervisor.

Key Relationships

• All parking customers, property and parking associates

Standard Specifications:

• Individual will remain in proper position as directed by the supervisor or Project Manager. Individual will be attentive to all customers and coworkers. Individual will perform in a professional manner at all times. Individual will observe all safety rules and regulations.

Qualifications Essential:

• Ability to communicate effectively in English.
• Ability to provide legible communications.
• Familiarity of property operations and surroundings.

Desirable:

• High School graduate or equivalent
• Ability to communicate in another Nigerian language

Skills Essential:

• Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
• Ability to enhance the well being of each customer to ensure a positive memorable parking experience.
• Ability to provide high levels of customer service and demands the same from all associates.
• Ability to maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.

Desirable:

• Previous customer relations training

Physical Requirements Are:

• Ability to sit or stand for longer periods of time (up to 10 or 12 hours, less break)
• Ability to withstand extreme temperatures
• Ability to use hands and arms in repeated motions (making change, punching clock, etc.)
• Ability to repeatedly and aggressively flag cars into specific parking spaces.

How to Apply Interested and qualified candidates should: Click here to apply   Applications Deadline: 11th August, 2017.

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