Client Relationship Specialist at Shuttlers Metropolitan Mobility Company Limited

At Shuttlers, the mission is to provide a simpler, better and cost efficient way to commute by our combination of good technology and efficient operations. We enable professionals to access efficient shared transportation in Lagos Metropolis and transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With the Shuttlers App, you can book a seat on a route, pay for seats and track the arrival of the shuttle.Our goal is to help professionals commute to work and back home in the most comfortable, safe, fun and affordable way possible. Passengers shuttle in air-conditioned buses plying routes that have been designed and customized to suit your commuting needs.

We are recruiting to fill the position below:

Job Title: Client Relationship Specialist

Location: Lagos

Job Summary

• We are seeking a highly motivated, purpose-driven and personable Client Relationship Specialist to join our team.
• The Client Relationship Specialist is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our transportation solution and promoting client retention.

Responsibilities

• Ensure at least 95% Retention on all assigned Active Businesses.
• Build and maintain positive relationships with clients by providing excellent customer service and support.
• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Understand and effectively communicate the features, benefits, and value of our products and services.
• Support account growth by asking for more routes from existing clients;
• Handle the end-to-end process of fulfilling Charter requests.
• Visit clients once a month
• Proactively communicate potential challenges and appropriate resolutions.
• Collaborate with internal teams to resolve client issues and ensure client satisfaction.
• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.
• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.
• Ensure Morning and Evening Trip completion with Operations daily.
• Ensure prompt resolutions to issues on all accounts assigned.
• Prepare utility report and recollection of revenue for service rendered.
• Maintain accurate and up-to-date client records and activity reports.

Requirements

• Candidates should possess relevant qualifications with 4 - 6 years work experience.
• Proven work experience as an Account Manager, Key Account Manager etc.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted