Client Experience Officer at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Client Experience Officer (With Contact Centre & Banking Experience)

Location: Marina, Lagos
Employment Type: Contract

Responsibilities

Handle customer complaints or enquiries via telephone, emails or social media.
Provide customers with needed information and support.
Make outbound calls.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls.
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.
Adherence to call script and call centre policies.
Compile reports.
Receive inbound calls
Handle email interactions promptly and satisfactorily.
Ensure that customers / callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound / inbound) quality.
Contributes to team effort by accomplishing related results as needed.

Qualifications and Experience

Bachelor's Degree / HND / OND qualification
Minimum of 2 years relevant work experience in the Financial / Banking industry is a must.
Working knowledge of Zendesk CRM software and understanding of the Contact center industry.

Salary