Clear Essence California Spa & Wellness Resort Job Recruitment

Clear Essence California Spa and Wellness Resort located on 13 Alexander Road is a boutique hotel and spa catering to enrich the lives of the affluent. Positioned in heart of Ikoyi, the resort provides an easy access and a welcoming ambience to refresh, renew, and restore oneself. The cosmetics brand Clear Essence has expanded their horizons into the hospitality industry providing the African community with an exclusive five star experience.

We are recruiting to fill the positions below:   Job Title: Host / Hostess (Waiter / Waitress) Location: Lagos

Job Description We are seeking to employ the services of qualified candidates to fill this role Job Overview

• Be able to communicate well with guests efficiently and deal promptly with guests complaints that might arise.
• Must be proficient in product knowledge, both for food and beverages, including wine list, and be able to suggest menu as well as up-sell to attract higher average cheques.
• Be able to ensure the correct handling procedures to minimize china and glassware breakage and food waste.
• Perform multi-task functions and exhibit excellent problem solving skills in relation to dealing with guests.
• Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
• Possess the ability to listen and find solutions to guests’ issues and answer inquiries pertaining to facility amenities and services.
• Ensure all tables are fully set-up and all service stocks are adequate, and cleanliness meets standard.
• Be able to serve food and alcoholic beverages to guests at the bar and restaurant and deliver service in a friendly and courteous manner
• Be able to prepare alcoholic beverages and drinks for guest according to specified recipes using measuring systems, ensuring that the bar area is clean and well maintained at all times.
• Be able to deliver food and drinks to guests in an efficient and professional manner maintaining the standards required.
• Ensure the cleanliness and hygiene of the restaurant and bar areas in compliance with the Company standards and regulations.

Education / Qualification

• A certified or experienced Food & Beverage Host/Hostess (Waiter/Waitress).
• A certificate in Hospitality Management will be an added advantage.

Experience:

• Previous experience working as a Waiter/Waitress in a medium to large hotel will be an added advantage.
• Substantial Food & Beverage background within the hotel industry, with a minimum of 3 years work experience – that is, working knowledge of restaurant and bar service.

Personal Attributes:

• Manage competing demands and able to deal with frequent change, delays, or unexpected events
• Attention to detail and a commitment to high standards of delivery
• Excellent organizational skills and ability to improve and promote quality
• Self-motivated and exhibit calmness under pressure, with a flexible approach
• Only Candidates with the required qualification, experience and attributes will be considered.
• Excellent written and verbal communication skills
• Demonstrate accuracy and thoroughness, and exhibit sound judgment
• Ability to develop and maintain gracious and efficient customer service
• Ability to deliver superior and consistent guest experience through.

Job Title: Housekeeping Supervisor (Female) Location: Lagos

Job Description We are seeking to employ an experienced Housekeeping Supervisor, with the skills, qualification and attributes below Job Overview

• Control expenses and minimize waste within all areas of housekeeping and manage and control guests’ supplies and usages
• Work closely with Stock Control to protect supplies, conducts physical inventory, and prepare daily supplies usage
• Complete all paperwork and closing duties, such as, filling out supply requisitions, maintenance request forms and updating log books etc.
• Work closely with the maintenance department in preventative maintenance and reporting deficiencies, amongst others
• Be able to perform housekeeping functions, including cleaning rooms, closets and door tracks; dusting and polishing of furniture; removing dust, spots and smears from windows, ledges and frames; and removing dust on drapes weekly and realign to correct position daily
• Manage and Monitor staff scheduling and room assignments to ensure proper coverage
• Ensure that all staff are properly trained and have the tools and equipment needed to effectively carry out respective job duties
• Conduct thorough inspections of guest rooms and provide feedback to the Manager on Duty on a daily basis.
• Inspect and maintain the cleanliness and physical condition of the Resort, including guest rooms, meeting rooms, hallways and public areas, and assist with scheduling and room assignments to ensure proper coverage
• Prepare daily roster, supervise and ensure that all Housekeeping staff comply with quality standards
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Ensure the protection of guests' room numbers and policies regarding guest room access

Key Deliverables:

• Develop short and long term Housekeeping plan and implementation for the Hotel
• Ability to maintain stock and storage rooms and work within departmental budget

Experience

• Working knowledge of room management systems and advanced knowledge of housekeeping process and procedures
• Previous experience managing a team of housekeeping employees through, motivation, training and development
• Substantial Housekeeping background within the hotel industry, with at least 3 years in a supervisory role and not less than eight (6) years general experience

Education / Qualification

• Certified or experienced hotel housekeeping executive/supervisor
• Good understanding of housekeeping cleaning and washing equipment, tools and cleaning chemicals

Personal Attributes:

• Ability to deliver superior and consistent guest experience through housekeeping employee development, service standards and training
• Manage competing demands and be able to deal with frequent changes, delays, or unexpected events
• Attention to detail and a commitment to high standards of delivery
• Self-motivated and exhibit calmness under pressure, with a flexible approach
• Female candidates only
• Excellent written and verbal communication skills
• Able to demonstrate accuracy and thoroughness, and exhibit sound judgment
• Ability to develop and maintain gracious and efficient customer service

Job Title: Front Desk / Customer Service Officer Location: Lagos

Job Summary We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the follow... Job Description

• Ensure that reservation operations and procedures are maintained and improved to retain optimum efficiency at all times.
• Perform multi-task functions and exhibit excellent problem-solving skills in relation to dealing with guests.
• Provide weekly and monthly occupancy forecast and maintain accurate occupancy forecast to avoid over/under booking.
• Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone pertaining to facility amenities and services.
• We are seeking to employ the services of an experienced Front Desk/Customer Service Officer with the following set skills, qualification, and attributes:
• Ensure proper handling of guest complaints and monitor customer satisfaction with surveys and comment cards.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Prepare guest folio and check-out procedures and able to review checkouts.

Experience Required

• Substantial Customer Service background within the hotel industry, with at least 4 year’s front desk experience.
• Daily hotel operational knowledge, with a minimum of three year’s experience.

Job Requirements

• Proficient in the use of Front Office software.
• Advanced use of Microsoft Word and Excel.
• Certified hotel administrator and a graduate degree or equivalent from a reputable higher institution would be an added advantage.

Personal Attributes Required:

• Understand business implication of decisions and demonstrate good Knowledge of the market and competition.
• Manage to compete for demands and able to deal with frequent change, delays, or unexpected events.
• Excellent organizational skills and ability to improve and promote quality.
• Self-motivated and exhibit calmness under pressure, with a flexible approach.
• Strong commitment to teamwork and supporting the wider objectives of the Company.
• Excellent written and verbal communication skills.
• Demonstrate accuracy and thoroughness, and exhibit sound judgment.
• Ability to develop and maintain gracious and efficient front desk procedures.
• Ability to deliver superior and consistent guest experience through employee development, service standards, and training.

Job Title: Senior Accountant Location: Lagos

Job Description We are seeking to employ the services of an experienced Accounts Manager with the following set skills, qualification and attributes: Job Overview

• Oversee the implementation of the hotel operating budget and monitor department revenues and expenses, ensuring accurate recording in accordance with established guidelines.
• Continually audit all internal financial controls including purchasing, cash handling, disbursements, inventories, hotel assets, etc
• Liaise with Company Consultants to perform monthly and yearly tax returns in compliance with government regulations.
• Maintain format of income statements and balance sheets and responsible for modification or changes needed as necessary.
• Perform month-end financial accounting close process and complete internal financial reporting, and prepare management financial reports.
• Prepare daily revenue report by balancing night audit report with cash, cheques and credit cards received, and reconcile daily revenue, summarizing into monthly revenue report.
• Responsible for maintaining Account Receivables, subsidiary ledger and reconcile to General ledger.
• Reconcile asset accounts including bank accounts, accounts receivable, other receivables/prepaids.
• Reconcile liability accounts including accounts payable, accruals, note payable, and other liabilities.
• Maintain and control inventories and fixed assets, and assists to conduct physical inventories.

Key Deliverables

• Accurate and timely preparation of cash flow statements, management of receivables, payables, cash balances, control mechanisms and timely deposits of all funds.
• Implement process efficiencies as well as internal controls for effective cost control throughout the company.
• Financial budgeting, cost control, and procedural implementation.

Education / Qualification

• Proficient in the use of accounting software. Experience in the use of Sage Pastel will be an added advantage.
• Advanced use of Microsoft Word and Excel.
• A Chartered / Certified Accountant with at least (7) seven years’ experience working in the hospitality business or an FMCG Company, with a minimum of ten (10) years accounting experience.

Personal Attributes:

• Manage competing demands and able to deal with frequent change, delays, or unexpected events.
• Attention to detail and a commitment to high standards of delivery.
• Self-motivated and exhibit calmness under pressure, with a flexible approach.
• Strong commitment to team work and supporting the wider objectives of the Company.
• Articulate in English Language with excellent verbal and writing skills.
• Demonstrate accuracy and thoroughness, and exhibit sound judgment.
• Demonstrate good Knowledge of the hospitality market and competition.

 

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.