Call2fix Support Officer at Alpha Mead Group

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.

We are recruiting to fill the position below:

Job Title: Call2fix Support Officer

Location: Lagos
Employment Type: Full-time

Job Description

Conduct periodic unannounced requests from customers on the call2fix platform
Involvement and input required with the Portfolio Manager for the selection of service providers.
Identify customer needs and help customers use specific features on the app
Analyze and report product malfunctions
Conduct periodic monitoring of the activities flowing through the Call2Fix platform.
Monitor customer complaints on the Call2Fix platform and reach out to provide assistance
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Sales and Marketing team
Inform customers about new features and functionalities of the Call2fix apps
Provide help to stakeholders as necessary and coordinate activities (daily, monthly, quarterly, and annual FM reports)
Update our internal databases with information about technical issues and useful discussions with customers
Follow up on artisans to meet the needs of customers
Manage customers to identify, monitor, address, and eliminate all issues around customer quotation for any requests while ensuring the environmental, health, and safety issues relating to the same.
Assure full compliance of all service providers with registration criteria and standards.
Maintain liaison relationship with Customers/ Service Providers.