Call Center Agents recruitment in a Leading Commercial Bank (Lagos)
- We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
- H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to up sell products when they arise.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- HND / BSc. in any discipline.
- Fluency in local languages
- Must be resident in Lagos.
- Must not be more than 27 years old.
- Excellent spoken English with impressive interpersonal skills.
- Attractive Basic pay
- Other Benefits: Pension plus HMO.
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