British Council recruitment for Examinations Officers in Lagos
The British Council is the world's leading cultural relations
organization and creates opportunities for people in the UK and
worldwide to understand each other, to work together and learn from one
another. We see this as crucial to building secure, more prosperous
and sustainable futures for us all.
We build trust and understanding
between different countries and cultures and develop strong
international links that are of benefit to people in Britain and the
rest of the world.
The British Council is recruiting to fill the below position of:
Job Title: Examinations Officer
Location: Lagos
Region: Sub Saharan Africa
Department: English & Exams
Job Category: Exams
Pay Band: 4
Purpose of Job
- To support Examination Services in Nigeria in delivering examinations on behalf of UK examination boards.
- To provide a great branded customer experience for our clients
and to maintain them at the highest professional standards as set out in
the British Council's QCA (Quality and Compliance Standards), project
outcomes, examinations boards and partner requirements.
The following are particularly important in the way we work:
- We are completely compliant in all aspects of examination
delivery. we are entrepreneurial in seeking and exploiting new
opportunities;
- We are clear and confident about our offer to partners and
customers: access to UK excellence; our reputation as a trusted partner
and provider; our ability to work across sectors; our access to
international networks;
- We put our values - people, creativity, mutuality,
professionalism, integrity - at the heart of our work. We are committed
to equal opportunity and to the celebration and promotion of diversity
and inclusion.
- We focus on delivering excellence to the customer in order to achieve maximum impact;
- We work with and through partners to ensure that our work is relevant and to increase impact and sustainability;
- We are forward-thinking in our use of new technologies to communicate with our audiences and to deliver services;
Accountabilities and Responsibilities
(including people management and finance)
- As Exams Officer, the post holder will be line managed by the Assistant Country Exams Manager
- This role will support delivery of the different examinations administered from the Lagos office.
- Finance: all British Council standards for managing finances are
met with relation to income reconciliations, cash handling, managing
POs, managing contracts and procurement.
- Information Knowledge Management: Manage information created and
received in compliance with the Council's information management
standards, policies, the UK Data Protection Principles and local
legislation.
- All administrative procedures are in full compliance with Examination boards, Partners and EQCA standards.
- Reliability: to ensure examinations are delivered securely according to board requirements
- Quality and Compliance: to deliver a high standard of customer
service as measured by our own Exams Quality and Compliance Assessment,
Customer Service Standards and examination boards as required.
Main Duties
Administration of examinations in Lagos
- Exam registration procedures including receiving and collating
registration forms for the Lagos area: exam board registration portals,
payments and exams correspondence including dispatch of results,
entering and retrieving data on CIE Direct, IWAS as the case may be
- Overseeing and taking delivery of examinations materials and
checking them prior to exams commencing, packing and returning scripts
daily, maintaining logs appropriately.
- Preparing candidate registration forms.
- Answering enquiries about exams.
Exam Delivery:
- Delivering Examinations on test days which includes:
- Supervision of venue staff
- Ensuring adherence to examination day procedures
Post-Examination administration:
- Secure and accurate despatch of test answers and materials to
the examination board. Maintaining accurate logs of examination paper
movements.
- Shredding examination materials while recording this in
accordance with PSN standards and keeping accurate records of the
movement of live materials when delegated by the ACEM
- To keep a database of suspected malpractice cases
- Using up-to-date knowledge of PSN and IWAS/ESOLCOMMS to generate
test report forms and jagged profiles when delegated by the ACEM
- Effective delegation of duties when absent on leave or through illness etc.
Venue Staff:
- Venue staff creation and payment.
- To be part of the recruitment, training and monitoring team for venue staff.
- To schedule venue staff for examination sessions.
Exams Team Support:
- To assist in planning teacher training events for CIE attached and potential attached schools
- To assist the Lagos Exams team in delivery of schools-specific events.
- To assist Exam/Grant Funded Services (GFS) project managers in
delivery of Education/Skills-specific events, including assisting with
managing relationships with stakeholders.
- To manage recruitment, training, monitoring of support staff for the Lagos exams team.
- To support the IELTS team in maintaining logs of preparation materials for IELTS
- To support the IELTS team in managing IELTS preparation courses in Nigeria
Marketing & Customer Service:
- To follow a programme of visits to schools to build relationships with existing and potential clients to expand the business.
- To assist the Regional Sales Manager in collecting qualitative
and quantitative marketing data in order to contribute to the marketing
action plan and support business development.
- Seeking and using customer feedback to improve service delivery.
- To assist in customer service, delivery of other examinations
and other duties as required in this small office, especially in times
of staff absences.
- To assist the ACEM in appropriate marketing of CIE and other examinations in Lagos and Northern Nigeria
Finance:
- To prepare and submit income reconciliations to agreed timescales.
- To record income correctly on the FABS system and in a timely manner.
- To process payment on time for support staff we engage in test administration
- To comply with Contract and Procurement standards.
Key Relationships
- Internal: Country Exams Manager, Deputy Country Exams Manager,
Assistant Country Exams Manager, Head of Marketing, IELTS Administrator,
Assistant IELTS Administrator, Training Manager, Customer Service
Manager, Regional Sales Managers, Centre Manager Port Harcourt, Exams
Officers in Lagos and Port Harcourt, Customer Service Staff Nigeria,
Finance Manager Nigeria. Schools and Project Managers etc
- External: CIE, Edexcel, AQA UK and SSA representatives, School
Principals, Schools examinations co-ordinators, AISEN, APEN and other
professional teaching associations, IELTS RMT, IELTS Examiners, venue
staff, enquirers, candidates, Regional Exams Manager.
Other Important Features or Requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
- Flexible working hours during peak periods (May/June &
November/December) for CIE, ACCA, University of London etc is required.
Examination delivery deadlines are absolute; therefore, out of hours
working may be required in order to meet these deadlines.
- Test deadlines are absolute; therefore, out of office hours
working may be required to meet these deadlines. Travel to
administer/monitor examinations in centres outside of Lagos may be
required. Overnight stays and weekend working may be required.
- IELTS tests are usually held on Saturdays and Sundays and some
early evenings. Professional and vocational examinations are also
occasionally held on Saturdays. Rostered working on Saturdays, Sundays
and some evenings is required. Travel to administer/monitor these tests
in centres outside of Lagos is required.
Person Specification
Behaviours
Essential:
- Working together (essential): Establishing a genuinely common goal with others.
- Making it happen (essential):
- Being Accountable (more demanding)
Assessment stage
Interview:
- Creating Shared Purpose (essential)
- Shaping the future (essential): Look for ways in which we can do things better.
- Connecting with others (essential): Making regular opportunities to understand others better.
Assessment stage
These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes:
Skills and Knowledge
Essential:
- Marketing and Customer Service - Level 1
- Computer Skills - Level 1
- English Language proficiency to IELTS band 7.5 in all areas (or equivalent).
Desirable:
- Knowledge of the education and qualification systems in the UK and Nigeria
Assessment Stage
Short listing & Interview:
Experience
Essential:
- Dealing with customers and enquiries in a service environment.
- Working quickly and accurately to tight deadlines.
- Experience of handling and reporting on payments from customers.
- Providing and monitoring service within quality standards.
Desirable:
- Experience of delivering examinations in a timely and secure manner.
- Managing and training casual staff
Assessment Stage
Short listing & Interview:
Qualifications
Essential:
- Secondary School Education up to ‘A’ Level standard
Desirable:
- A qualification in examinations management.
How to Apply
Interested and qualified candidates should:
Click here to apply
Click here to download job details (MS Word)
Click here to download BC Behaviour (pdf)
Application Deadline 23:59 UK time 19th February, 2016.