Bolton White Hotels & Apartments Recruitment, 19th April, 2017

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Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are recruiting to fill the position below: Job Title: Gym & Fitness Instructor Location: Abuja Department: Front Office Reports to: Front Office Manager Job Role Summary

• To deliver a varied, fun, safe, and beneficial fitness programme to all guests of varying ability according to Hospitality’s standards and procedures.

Key Responsibilities and Tasks

• Present a professional appearance and attitude at all times, and maintains an excellent standard of customer service.
• Provide a fitness programme which caters for all guests (children and adults), incorporating group classes and personal training sessions.
• Deliver a wide variety of group sessions specifically tailored to the industry environment.
• Effectively demonstrate techniques and methods of participation and offer alternatives during classes to accommodate varying levels of fitness.
• Work independently to set up, pack up, and proactively provide assistance to all guests using the fitness equipment each day.
• To practically help with the set up of the centre at the start of the season and the pack down of the resort at the end of the season.
• Help organize and host social events, deliver briefings and generally interact with guests at all times.
• Be prepared to move between different location within the city according to operational needs of the business.
• Be flexible in your job role and willing to assist in all other duties, within reason, as requested by your manager
• Responsible cleaning and maintaining the pool
• Promote the fitness programme and actively aim to increase participation.
• Ensure health and safety is to the highest standard and that guests are advised on the effective and safe use of all equipment.
• Take personal responsibility for the maintenance, repair and security of Hotel’s equipment and the satisfactory appearance of Neilson sites to ensure the meeting of guest expectations.

Personal Specification Qualifications and Experience Required

• Gym Instructor qualification First Aid certificate will be an added advantage.
• Educated to GCSE standard (Advance educational qualification in Physical Education will be an added)
• Experience of delivering a variety of exercise classes.
• Previous customer service experience.
• Knowledge of emergency First Aid procedures and the ability to react calmly, quickly, and effectively in emergency situations.
• Knowledge to be able to plan and advise on guest fitness development and lifestyle programmes.
• Ability to effectively communicate with guests of all ages, management, and other staff.
• Able to work independently and on own initiative.
• Knowledge, Skills and Abilities required Ability to deliver fun, varied, safe and beneficial fitness sessions.
• Knowledge of current fitness industry developments.
• Ability to work well within a team and maintain effective working relationships.
• Presentation Clean and tidy appearance.

Personal Qualities:

• Approachable
• Welcoming
• Friendly and enthusiastic
• Self-motivated
• Flexible
• Punctual

Job Title: Sales & Marketing Executive Location: Abuja Department: Sales & Marketing Reports to: Sales & Marketing Manager Job Description

• Developing and implementing creative marketing strategies that will make an impact, support the Hotel and drive sales

Duties & Responsibilities

• Promote the corporate imagine of the Hotel
• To liaise and building relationships profitable business relationship. Externally, this could be with guest, corporate bodies, Government agencies and departments. Internally this could mean different related and supporting departments.
• To contribute to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.
• To arrange for the effective distribution of marketing materials
• To maintain, build and update clientele databases
• To organize and attend events and exhibitions for the purpose of building potential clientele base
• Managing of events
• To carry out market research and customer surveys to assess demand, brand positioning and awareness
• To evaluate marketing campaigns
• To budget manage and indentify advertising opportunities
• To building and maintaining profitable clientele
• To write and distributing business proposals to potential clients
• To manage the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers;
• To carry out sales and following up on guest feedback and experience
• To monitor competitor activity
• To support the marketing manager, and other colleagues

Be able to demonstrate:

• Sales and marketing abilities
• Excellent communication skills
• Excellent bargaining and negotiation skills
• Strong verbal and written communication skills
• Good levels of numeracy
• Experience of Microsoft Word and Excel
• Good personality and charming is important to represent on behalf of hotel management
• A clear understanding of the brand you are to work on
• Proven marketing, sales and promotions experience in hospitality industry will be an added advantage
• Good knowledge of hospitality industry product and services
• Excellent organizational and prioritization skills
• High levels of creativity
• An understanding of online marketing

Educational Qualification

• A minimum of HND in Sales and Marketing or any relevant field
• At least four years working experience in similar position

Job Title: African/ Continental Cook Location: Abuja Department: Kitchen Report To: Executive Chef Key Responsibilities

• To be fully aware of the preparation and service of African/Continental dishes on the hotel menus.
• To prepare and present dishes on hotel menus according to customer requirements.
• To ensure mise en place is carried out in your allocated area of work to meet forecasted demand.
• To maintain portion control guidelines in order to ensure the profitability of kitchen is maintained.
• To record temperature checks on food and in storage areas as directed to ensure statutory requirements are met and report any variances are rectified immediately.
• To ensure food materials are stored correctly and rotated to meet company and legal requirements.
• To keep food wastage to a minimum.
• To maintain high standards of working practices in terms of personal appearance and safe and hygienic working practices.

Qualifications

• At least a minimum two years working experience in a similar position.
• At least Secondary school education and must be able to communicate in English

Job Title: Massage Therapist (Masseur) Location: Abuja Department: Front Office Report To: Front office Manager Summary of Responsibilities Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Perform massage while maintaining the clients comfort at all times
• Perform 30, 45, 60, 90 and 120 minute massages as required
• Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Ensure individualized guest service through acknowledging and responding to their needs and expectation
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Previous experience as a Massage Therapist preferred
• Certification from an accredited school of Massage required
• CPR and First Aid certification preferred
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous experience as a Massage Therapist preferred
• Physical Aspects of Position (includes but are not limited to):
• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing, bending and reaching throughout shift

Note: For applicants with experience only. How to Apply Interested and qualified candidates should send their Application Letter and Resume/CV's to: [email protected] using the Job Title as email Subject.

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