Bolton White Hotel Abuja Job Openings, March 2015

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At Bolton White Hotel Premium, we are dedicated to ensuring the comfort of our hotel guests. Our luxury resort in the heart of Garki, Abuja offers unparalleled guest services, including transportation, business services, event venue hire, and wedding planning, to name a few. Conveniently located in the one of the most secure location in the city, near Sahad super store, Bolton Premium Hotel is
superbly placed to cater to your guest service requirements, ensuring that your stay is both pleasant & unforgettable.

Bolton White Hotels & Apartment is recruiting to fill the position of:

Job Title: Food & Beverage Manager

Location: Abuja
Position: Assistant F&B Manager
Department: Food & Beverage
Reports To: General Manager

Position Overview

• Assist in the organization, management and administration of all operational aspects for the Food and Beverage Outlets.

Essential Duties & Responsibilities

• Assist in scheduling reservations and parties or special events , Off the Record, and the Private dining room service. Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.
• Manage the Open Table system with the host staff, ensuring accuracy of all guest reservations and shift reservations. Assist Host staff with greeting and seating guests during peak times of operation.
• Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the Kronos time management system.
• Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
• Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion.
• Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross communication between departments.
• Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
• To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
• To ensure that guests receive high quality service.
• Be aware of and assist to control current budgeted and forecast revenues, payroll, and product costs.
• Ensure all current Accounting and Human Resources policies are being adhered to.
• Report any issues or grievances to Human Resources.
• Assist in maintaining all Micros programming for food and beverage outlets.

Qualifications

• To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required.

Education:

• Bachelor's Degree in Hotel Management/Restaurant Management preferred or equivalent experience in food & Beverage handling; Five to six years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of food service operations and a variety of styles of services.

License/Certification:

• Must be able to obtain any/all locally required licenses/certifications that relate to the job being performed.

Basic Expectations:

• This position is one of very high guest contact and position profile, as such, all established standards of excellence must be maintained at all times and every effort must be made to meet and/or exceed all guest expectations or requests.

Managerial Responsibilities:

• This position manage all hourly employees in the food and beverage outlets and is responsible for assisting in the administrative tasks related to the outlets.

Language Skills:

• Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guests and other employees of the organization.

Mathematical Skills:

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100’s.
• Ability to perform these operations using units of Naira (Nigeria money) and weight measurements, volume and distance.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Other Skills

• Team management, leadership & team player, a liking for organisational work, Effective management: delivering profit center profitability Sales ability, Adaptability: coping with the diversity of customers and their needs, Thoroughness, Sensitivity to customers: good relationship skills, Spirit of initiative, financial awareness.

Physical Ability:

• The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Job Title: Front Office Manager

Location: Abuja
Department: Front Office
Reports To: General Manager

Job Description
Position Scope:

• Manage the daily running of front office operations, managing the staff and the daily activities and dealing with all issues that may arise.

Essential Duties and Responsibilities

• Bolton White handbook, the department operation manual and hotel policies and procedures are part of this job description.
• Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
• Implement and manage all standards relating to areas managed. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching as well as training where needed.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate.
• Inform all front office staff of daily activities, VIP arrivals, group activity etc.
• Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.)
• Must be able to perform any tasks or duties of any employee in the front office.
• Consistently strive to achieve maximum performance. Promote a professional service orientated environment at all times.
• Implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing.
• Must be fully aware and able to re-enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Is a member of the hotel’s emergency response team. Ensure staff is fully trained in emergency procedures.
• Perform any other responsible duties as required and directed.
• Qualifications to perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard.
• The requirements listed below are representative of the knowledge skill and/or ability required.

Managerial Responsibilities
This position manages Guest Services Representatives, Guest Relation Officers, Guest Relation Attendant, Bell Staff, Porters, Door Person and Lobby Ambassador and also supervises other hotel employees indirectly acting as the manager on duty.

Education and Experience

• A minimum of a BSc Degree in hospitality related field is required, general education degree, international equivalent, 5 to 6 years working industry experience is required. Experience in a luxury hotel preferred.
• Previous supervisory/management experience required.
• Previous customer service experience preferred. General computer experience required.
• Hotel management computer systems experience preferred.

Language Skills:

• Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages.
• Must have ability to write memos, short correspondences or messages. A second language preferred. Mathematical Skills
• Must have good mathematical skills, ability to add, subtract, divide and multiply six digit numbers with decimals. Ability to work out percentages and discounts Good understanding of financial documents, daily reports, P&L accounts and budgets.
• Reasoning Ability
• Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
• Ability to deal with problems in a calm professional manner required.
• Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.

Other Skill required: Entry Requirements

• Team management, leadership & team player,A liking for organisational work
• Effective management: delivering profit center profitability,Sales ability
• Adaptability: coping with the diversity of customers and their needs
• Thoroughness,Sensitivity to customers: good relationship skills, Spirit of initiative, Financial awareness

Physical Ability:

• Ability to stand in a confined environment for long periods of time is required.
• Ability to spend long hours moving around, walking, sitting, standing, and crouching while performing duties.
• Must be able to work well under pressure and in emergency situations.
• Ability to occasionally lift up to 50lbs.

Method of Application
Interested and qualified candidates should forward their CV's and application letter to: [email protected]

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.

Application Deadline  16th March, 2015.

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