Bilingual Customer Service Assistant (Igbo / Yoruba / Hausa) at Aquada Development Corporation

Aquada Development Corporation is a food processing company. Over the years, we have been committed to innovating new technologies and products that improve the quality of life while improving the built environment in which we operate. Our specializations range from food manufacturing, materials processing to process engineering. To achieve our technical goals, the Corporation hires the best available talent to conceive and implement its ideas, while we create a dynamic and rewarding work environment to nurture and sustain this creative spirit. Our company buys agricultural produce from vendors and aggregators.

We are recruiting to fill the position below:

Job Title: Bilingual Customer Service Assistant (Igbo / Yoruba / Hausa)

Location: Ile-Ife, Osun
Employment Type: Full-time
Slots: 2 Openings

Job Description

• We are looking to hire Customer Service Assistants to support our expanding operations. We are specifically seeking Bilingual Customer service assistants. Applicants must be Fluent in at least two of the three languages (Igbo, Yoruba & Hausa). Our goal is to hire two (2) customer service assistants to cover all three languages outlined above.
• These candidates will be expected to interact with farmers, aggregators and potential vendors of agricultural produce. The ability to interact with farmers in their vernacular is essential for this position.
• This role will support the management team by responding to phone calls, written inquiries, emails and other communication from our suppliers, customers, and associates.
• The candidate will be based either in our head office in Umuahia, Abia State or our office in Ile-Ife, Osun State.
• Successful candidates will be expected to have prior experience working as a customer service agent, telemarketer, agricultural extension officer, administrative assistant, or similar client-facing position.

Job Requirements
The ideal candidate will have most, if not all of the following:

• Bachelor's Degree / Master's Degree / HND / OND  / NCE qualification with at least 2 years work experience.
• Comfort interacting with farmers and agricultural vendors in their respective languages.
• Outstanding, polished telephone manners with excellent and convivial communication skills across a diverse set of individuals and clients.
• Excellent observational skills.
• Demonstrated ability to collaborate with a geographically disperse (virtual) team of colleagues.
• Prior (or current) experience as a customer service agent, front desk associate or similar market-facing role would be advantageous.
• Prior experience working in a formal corporate environment would be considered advantageous.
• Superior organizational skills to handle multiple tasks and overlapping responsibilities.
• Exceptional writing skills so as to support documentation tasks associated with this position.
• Demonstrated intellectual curiousity around people and consumer behavior.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter that outlines their specific experience and how it relates to this position to: [email protected] using the Job Title as the subject of the mail.

Application Deadline  15th November, 2022.

Note

• Candidates should also clearly indicate their date of availability and a specific statement on their ability to relocate if offered a position.
• Applications submitted without a Cover Letter will be deemed non - responsive