Assistant Front Office Manager at Westine Hotels & Spa Limited

Westine Hotels & Spa Limited is recruiting suitable qualified candidates to fill the position below:

Job Title: Assistant Front Office Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• Assist with management of the entire Front Office function within the Hotel.
• Assists in Guest Relations with all administration functions within the Hotel.

Key Job Outcomes

• Assists with managing, operations and the staffing of the following functions:
  • Reception
  • Telephonist / Switch board
  • Porterage
  • Transportation /Concierge
  • Guest Relations
• Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
• Ensures that all reports associated with the Front Office & Guest Relations departments are accurate and produced on time.
• Supplies relevant information to other departments to assists them in planning and running their departments.
• Maintains excellent relationships with Hotel guests.
• Maintain the guest profile information system, updating it as necessary to reflect current preferences (i.e. newspapers, smoke sensitivity, dining reservations, cultural interests, etc.).
• Create and maintain the guest history system.
• Maintain a presence in the lobby during peak check-in and checkout times, assisting with guest queries.
• Respond to VIP guest requests and complaints in an attentive, courteous and efficient way.
• Review the Guest Request Log daily for requests, trends, issues or concerns and generate ideas to improve the hotel's method of responding to guest requests.
• Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programmes, audit and service measurement programmes and merit awards.
• Participate in company and hotel induction and refresher programmes.
• Constantly assesses the training requirements of the functions as managed and implements regular training programmes.
• Prior to the arrival of all VIPs or other flagged hotel guests confirm their reservations, transport needs, room type, requests/amenities and social reservations.
• On the day that VIPs or other flagged hotel guests arrive determine that everything is ready for them including: reservation information, welcome note, amenities and special requests.
• Produce welcome letter/packet for VIP arrivals or special occasions.
• Greet arriving guests and assist VIPs with check-in.
• Develop rapport with return guests while maintaining a professional attitude and image.

Requirements

• Interested candidates should possess a Bachelor Degree,  with 2 - 4 years work experience.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  15th July, 2021.