Analyst, End-User Support ATM / POS at First Bank of Nigeria Limited

⏲ Jan 31, 2020, 2:11 PM
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First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below: Job Title: Analyst, End-User Support ATM / POS Ref No: 2000002C Location: Lagos Job: IT TECH, SEC & OPS Organization: Technology and Services Schedule: Regular Shift: Standard Job Type: Full-time Grade Range - From: Executive Trainee Grade Range - To: Assistant Banking Officer

Job Objective(s)

Provide adequate support to ensure Optimal Utilizations Of Our Alternative Delivery Channels the ATMs and POS

Duties & Responsibilities

Work With The PTSPs To Increase POS Availability
Generate Report Daily, Weekly And Monthly For Review
Liaise and follow up with vendors to ensure open incidents are promptly resolved and closed on HP Service Manager
Comply with the principles and policies in the information security hand book
Report generation for outstanding issues.
Perform daily operations to support Branches On ATM/POS Related Issues
Monitor ATM Add-ons to ensure that they are Up And Running
Attend To Incidents Logged against the team
Assist personnel transitions that may be needed to support the ATM/POS and/or process.
Work With The CEs from ATM Vendors on The Quarterly Preventive Maintenance
Monitor ATMs performance to ensure high availability nationwide