Airtel Nigeria Vacancy for a Lead Commercial Projects Executive
Airtel Nigeria (Airtel Networks Limited), a leading mobile
telecommunication services provider in Nigeria and a member of Airtel
Africa Group, is committed to providing innovative, exciting, affordable
and quality mobile services to Nigerians, giving them the freedom to
communicate, rise above their daily challenges and drive economic and
social development.
The company made history on August 5, 2001 by becoming the first
telecoms operator to launch commercial GSM services in Nigeria and has
scored a series of many "firsts" in the highly competitive Nigerian
telecommunications market including the first to introduce toll-free
24-hour customer care; first to launch service in all the six
geo-political zones in the country; first to introduce affordable
recharge denominations; first to introduce monthly free SMS and first to
introduce monthly airtime bonus.
We are recruiting to fill the vacant position below:
Job Title: Lead Commercial Projects Executive
Location: Nigeria
Job Descriptions
- The job holder will be responsible for the overall IT Operations
for Business Support Systems e.g. ERP, HR Systems, Revenue Assurance
& Fraud Mgt., CRM, Billing, BI, Distribution, KYC etc.
- She/He will also manage and provide operational direction,
systems stability, ensure systems performance and world class quality
support to users for maximum productivity, efficiency and revenue
growth. While providing service and vendors/partners management by
proper IT governance process, SLA management and ensure proper security
and compliance with the Bharti Security policy and IT processes.
Duties and Responsibilities
CRM Solution/Electronic Recharge Solutions:
- Liaise with other business units in the signoff of requirements for Adhoc reports and manage the process to sign-off on delivery
- Manage the on-boarding process of new reports on CX systems to ensure that accurate requirement are captured, accurate reports developed, validated and signoff by the business before publishing on the portal
- Ensure regulatory compliance in the retention and retrieval of critical data in accordance with the Law
- Ensure that circulation of SMS reports is timely, accurate and only to approved recipients.
- Ensure high availability of all systems involved in report
generation and ensure that contingencies are in place in an even of
failure of primary systems
- Ensure that data integrity checks are done on all reports before sharing with business
SnD/ERP & Document Management Solutions:
- Liaise with Networks and Mediations operations teams to ensure
consistent flow, loading, and processing of CDRs for accurate and timely
business reporting
- Ensure adherence to SLA on delivery of Month-end reports
- Provide Revenue assurance on IT systems in close liaison with
the Finance/RAFM team and ensure speedy closure of identified gaps to
minimize revenue loss
- Coordinate IT support in resolution of billing related queries
in collaboration with the business to ensure Airtel adheres to
Regulatory QoS guidelines
- Ensure correct and accurate provisioning is happening on system.
Business Systems Management:
- Formulate and enforce effective Standard Operational Procedures
and practices that will ensure Maximum Operational Availability of all
critical Business systems and applications
- Discuss current and future business requirements with the business teams, and work with RPM and partners and vendors to ensure that solutions and systems provided meet business needs. This includes a review of FRS and CBR prior to project commencement.
- Responsible for Management all Business support systems for availability, performance, and security with full compliance with Bharti Airtel Information security Policy and IT processes.
- Ensure that the key systems l set up and are operating in
accordance with the approved business rules to achieve efficiency and
reliability
Business liaison:
- Maintain a sound relationship with all business functions in
order to ensure satisfaction in the use of IT systems and manage
expectations
- Ensure that satisfaction scorecards are administered with all functions to gauge service levels
Partner Management:
- Strict management of technology partners to ensure that all services are delivered in line with the agreed SLAs
- Ensure compliance with all partner processes
- Work with It security team to ensure that security and business continuity measures are available and tested on all Business support systems to safeguard confidentiality, integrity, and availability of service
- Work with governance team in all operational governance related matters.
- Implement processes to ensure that all critical KPIs are monitored and kept within agreed levels
- Ensure that partners comply with BISP on all security and continuity issues
- Ensuring that all system changes are managed in line with agreed
change process to avoid outages caused by poor planning and execution
Tactical Projects CBRs, SOWs and UAT Management:
- Support RPM team to ensure that all CBRs, SOW for Tactical
projects on Business Support Systems are thoroughly reviewed and
subsequent UATs are conducted in agreed time
Educational Qualification
- University degree in Computer Science and other related disciplines
- 5-7 years with a minimum of 3 years in management role preferably within the Telecoms industry
- Experience in databases, analytics, Operating systems and system integration
- Experience in managing diverse and complex platforms and environments
- Professional Qualification in ITIL and SIX Sigma with focus on IT
- Professional qualification in Project Management Techniques
Key Decisions:
- Responding to market dynamics and recommending measures to increase sales from existing & new accounts
- Constantly tracking and reviewing channel partners activities and pre-empting counter solution for market expansion
Other requirements (Behavioural etc.):
- Demonstrated success in managing multiple services simultaneously
- Demonstrated success in managing overlapping & complex projects involving multiple vendors
- Proven ability to influence cross-functional teams without formal authority
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 30th May, 2017.