Airtel Job for a Retail Sales Manager, July 26th 2016

⏲ Jul 2, 2016, 11:22 AM
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Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce.

Job Title: General Manager, Retail Sales
Job description

1. Business Planning

Manage Franchise/Retail Store rollout within the business
Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets
Implementation & Control
Forecasting device sales
Reporting on business to line manager
Price structuring & control input within the business
Project management of store rollouts and cost control
Advertising ( above and below the line) - suggestions
Franchise/Retail store segmentation and development
Establish and align the business budgets for rollout
Forecasting sales from outlets

2. Franchise Selection and Governance

Design franchise selection framework
Grow the Airtel market share/presence within your channel
Implement & sustain contracts/contacts in your channel
Design franchise operating manual and prospectus
Drive consistency in ‘look and feel’ of all showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc.)

3. Performance Management

Define performance standards across retail footprint
Develop competency matrix for showroom and franchise employees
Work with the Regional Retail Heads and teams to drive retail KPIs

4. Manage the Division’s budget, projects, people and process to achieve set targets.

Optimize operating costs to ensure ROI
Design an effective rewards scheme for showroom team
Top talent career mapping/development
Ensure optimal placement of showrooms employees (e.g. flagship showrooms)
Drive team Employee Engagement for improved performance and talent retention

Desired Skills and Experience

Minimum of 15 years work experience with at least 10 years relevant work experience in Retail/Customer Service, etc.
Project Management Experience
Ability to build strong internal and external working relationships
Strategic focus
People development/ management
Customer orientation
Teamwork
Strong personal commitment towards achieving the company’s goals and objectives
Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery
Ability to create the ideal ambience for effective & efficient customer service
In depth knowledge of the Nigerian GSM industry
Excellent analytical, communication and negotiation skills
Advanced proficiency in Microsoft Office