Airport Duty Manager at Bellagio Airline

Bellagio Airline is an Indigenous Airline in Nigeria that offers both Passenger Flights and Cargo Operations. Bellagio Airline aspires to be the number one provider of passenger service within the Nigerian and African Aviation sub-sector.

We intend to consistently provide world-class services leveraging technology, strategic partnership and professionalism.

We are recruiting to fill the position below:

Job Title: Airport Duty Manager

Location: Abuja (FCT), Kano, Lagos and Rivers
Employment Type: Full-time

Requirements

University degree mandatory.
Minimum of two years airline experience in supervisory or leadership positions with proven skills in passenger service/station Services, Ground Operations and personnel administration required.
Excellent organizational and interpersonal skills.
Excellent written and verbal communication skills.
Proven ability to direct the work of others in a positive way.
Ability to handle multiple and varied responsibilities and tasks in a fastpaced environment.
Familiar with NCAA and IATA regulations and requirements related to ground handling and passenger Services preferred.
Excellent customer service & people skills and teamwork skills.

Roles and Responsibilities

Work closely with subcontracted Ground Service Provider and other third parties;
Coordinate all phases of airport daily Services including nights, weekends and holidays with full authority to make decisions critical to maintaining Company operating and safety objectives.
Be the champion of ensuring Bellagio Air’s customer proposition is fulfilled.
Create, maintain, and demonstrate a safety culture on your shift that incorporates Bellagio Air values into all the daily Services.
Assess airport operation situations and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service.
Collaborate with OCC, Maintenance, Flight Ops, Inflight and MCO to decide acceptable passenger, baggage, and on-time performance impacts due to off- schedule Services.
Participate in the implementation of any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow and balancing, and baggage make-up and delivery.
Participate in any investigations required on your shift forInjuries, incidents, or accidents.
Provide feedback to the Station Manager on the performance of subcontracted Ground Service Provider and other third parties with recommendations for appropriate improvements and/or development if needed and changes to ensure quality service and operational goals are achieved while meeting established productivity goals.
Other duties as assigned by the Station Manager.