Hotel Concierge Interview Questions & Answers
A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Concierges focus on helping guests save time and ensuring that things are as convenient and pulsant as possible throughout their stay.
Whether you're a job seeker preparing to be interviewed for the role of Hotel Concierge or
an employer preparing to interview candidates for Hotel Concierge position,
these Hotel Concierge interview questions will help you prepare yourself for the job interview session.
Hotel Concierge Interview Questions
Below are a list of some skill-based Hotel Concierge interview questions.
- What’s the most challenging aspect of being a concierge?
- What is the most unusual request you’ve ever received from a hotel guest? How did you handle it?
- When are you allowed to say “no” to a guest’s request?
- Could you please describe a time you went above and beyond the expectations of a concierge to meet the needs of a guest?
- Concierges are often asked to help guests figure out how to spend their free time in an area. How would you make recommendations?
- How well do you know the local transportation options?
- Do you have any experience working with tour groups?
- We have had concerns about employee and guest theft recently. What would you do if you caught an employee or a guest stealing?
- Were you permitted to accept tips in your previous role?
- What would you do if you recommended a restaurant to a guest and they returned to the hotel saying that the restaurant was closed or they didn't like the place?
- What would you do if a guest made a request for tickets to an event and you were unable to secure them in time?
- How do you keep track of each guest’s interests and preferences to maintain their discretion and give relevant suggestions?
- What would you do if you were in the middle of helping one guest and someone who looked like they were in a hurry queued up behind them?
- How would you respond to a hotel guest who was asking you to do something outside of your job description if you weren’t already busy with a guest?
- Do you have experience handling customer complaints and calming down frustrated clients?
- What are some popular local options for entertainment?
- How does travel high season affect your work?
- What does confidentiality mean to you, and how would you handle it as a concierge in our establishment?
- How do you perceive a typical day as a concierge?
- How would you respond to a guest who made a request that you didn’t know how to fulfill?
- Name some of the top restaurants and entertainment venues in the area with suggestions on how a guest could get to those locations from our hotel.
- How do you fill your time during slow seasons where there aren’t as many guests in the hotel asking for assistance?
- Guests rely on the concierge’s advice to get the most out of their limited time staying in our hotel. How do you determine if an attraction or event was worthwhile to recommend to guests?
- How often do you have to handle sensitive information? What does discretion mean to you?
- A guest tells you that they’re celebrating a special occasion, such as a child’s birthday, or a wedding anniversary. What can you do to enhance their experience at your hotel?
- Are you familiar with the area around our hotel?
Hotel Concierge Interview Questions and Answers
Every interview is different and the questions may vary.
However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Hotel Concierge interviews. Click on each question to see how to answer them.
- What is Your Salary Expectation?
- Tell Me About Yourself
- Are You a Leader or a Follower?
- Why Do You Want To Leave Your Current Job?
- What Is Your Greatest Accomplishment?
- What is Your Greatest Strength?
- What is Your Greatest Weakness?
- Why Should We Hire You?
- Do You Have Any Questions for Us?
- Why Do You Want This Job?