Fitness Centre Manager Duties & Responsibilities

The role and function of a Fitness Centre Manager includes the following duties and responsibilities:

• Preparing and checking budgets and generating income;
• Purchasing equipment and supplies;
• Writing monthly or weekly reports and preparing cash projections for centre owners or more senior management.
• Designing and promoting activities to meet customer demand and generate revenue;
• Advertising and promoting the club or centre to increase usage, which may include commissioning and considering market research;
• Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users;
• Prioritising target activities and user groups (especially in local authority centres);
• Handling complaints and incidents, e.g. accidents and emergencies or theft;
• Using advanced management information (e.g. footfall, popularity of classes by hour) to improve provision and timetables and cope with fluctuations in demand;
• Delivering some fitness training or coaching in sports activities – often a good way of maintaining contact with customers;
• Cashing-up and keeping stock records;
• Recruiting, training and supervising staff, including managing staff rotas;
• Carrying out health and safety checks on the equipment and site;
• Managing maintenance, insurance, repairs and cleaning;

Note that this is not an exhaustive list of Fitness Centre Manager duties and responsibilities. Job functions for specific Fitness Centre Manager roles may vary, depending on the industry and type of employer.