Claims Adjuster Job Description

What is the job description of a Claims Adjuster? What are the duties and responsibilities of a Claims Adjuster? What does a Claims Adjuster do?

Job description of a Claims Adjuster

Claims Adjusters, also known as Loss Adjusters, investigate insurance claims to ascertain the extent of liability on behalf of an insurance company. They inspect homes, offices and automobiles, along with interviewing claimants and witnesses, to determine the amount of money to be paid out.

This Claims Adjuster job description example includes the list of most important Claims Adjuster duties and responsibilities as shown below. It can be modified to fit the specific Claims Adjuster profile you're trying to fill as a recruiter or job seeker.

Claims Adjuster Duties and Responsibilities

Claims Adjuster job description should contain a variety of functions and roles including:

  • Inspect property and physical damage
  • Analyze complex information from different sources
  • Examine claim liability
  • Prepare and process claim reports
  • Consult with specialists (e.g. physicians, engineers)
  • Calculate benefits and payments
  • Negotiate settlements with claimants
  • Examine police reports, videos from surveillance cameras or audio if applicable
  • Support attorneys to defend the company in case of contestation

Claims Adjuster Requirements / Skills / Qualifications

Claims Adjuster job description should include these common skills and qualifications:

  • Bachelor's degree in finance, insurance or related field preferred.
  • Analytic mindset and good math skills.
  • Competency with spreadsheet software.
  • Experience with appraisal software such as Xactimate.
  • Detail-oriented.
  • Excellent verbal and written communication skills.
  • Good interpersonal skills.

As a hiring manager, recruiting an ideal Claims Adjuster starts with crafting a good job description. Use this Claims Adjuster job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Claims Adjuster may also reference it in preparation for the interview.