Insurance Account Manager Job Description

What is the job description of an Insurance Account Manager? What are the duties and responsibilities of an Insurance Account Manager? What does an Insurance Account Manager do?

Job description of an Insurance Account Manager

An insurance account manager is a professional who works in the insurance industry and is responsible for managing and servicing client accounts. Their primary role is to develop and maintain strong relationships with clients, ensuring their insurance needs are met and providing excellent customer service.

Insurance account managers act as the main point of contact for clients, addressing their inquiries, concerns, and policy-related issues. They collaborate with clients to understand their insurance requirements, assess their risk profiles, and recommend appropriate coverage options. They also provide guidance and assistance during the policy application and renewal processes.

In addition to client management, insurance account managers work closely with insurance underwriters and other internal teams to ensure smooth policy administration, accurate documentation, and timely claims processing. They may also identify upselling or cross-selling opportunities to existing clients, based on their changing needs or emerging risks.

Overall, insurance account managers play a crucial role in building strong client relationships, ensuring client satisfaction, and maximizing account retention and growth within an insurance agency or brokerage.

This Insurance Account Manager job description example includes the list of most important Insurance Account Manager duties and responsibilities as shown below. It can be modified to fit the specific Insurance Account Manager profile you're trying to fill as a recruiter or job seeker.

Insurance Account Manager Duties and Responsibilities

Insurance Account Manager job description should contain a variety of functions and roles including:

  • Serve as the main point of contact for a designated portfolio of client accounts, providing prompt and professional assistance.
  • Build and maintain strong relationships with clients, understanding their insurance needs and tailoring solutions to meet their requirements.
  • Conduct thorough account reviews to assess clients' risk profiles, identify coverage gaps, and recommend appropriate insurance products and services.
  • Collaborate with insurance underwriters to negotiate terms, secure competitive quotes, and prepare comprehensive insurance proposals for clients.
  • Monitor policy renewals and proactively engage clients to ensure timely renewals and address any coverage changes or modifications.
  • Assist clients in navigating the claims process, including gathering required documentation, facilitating communication with claims representatives, and ensuring prompt resolution.
  • Identify upselling and cross-selling opportunities within existing client accounts, maximizing revenue generation and account growth.
  • Stay updated with industry trends, insurance products, and regulatory changes to provide knowledgeable advice and support to clients.
  • Maintain accurate and organized client records, documentation, and reports using CRM systems and other software tools.
  • Collaborate effectively with internal teams, including underwriters, claims representatives, and other stakeholders, to deliver seamless service and exceed client expectations.

Insurance Account Manager Requirements / Skills / Qualifications

Insurance Account Manager job description should include these common skills and qualifications:

  • Bachelor's degree in business, finance, or a related field (preferred).
  • Proven work experience as an Insurance Account Manager or similar client-facing role in the insurance industry.
  • In-depth knowledge of insurance products, coverages, and underwriting principles.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
  • Excellent negotiation and problem-solving abilities.
  • Detail-oriented with strong organizational and time management skills.
  • Proficient in using CRM systems and other insurance software tools.
  • Ability to work effectively in a team-oriented environment.
  • Current insurance industry certifications (e.g., CIC, CRM) are a plus.

As a hiring manager, recruiting an ideal Insurance Account Manager starts with crafting a good job description. Use this Insurance Account Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of an Insurance Account Manager may also reference it in preparation for the interview.