Usher Duties & Responsibilities

The role and function of an Usher includes the following duties and responsibilities:

Greet patrons upon entrance to the venue.
Take coats and hats and check them in coatroom.
Check tickets and provide guidance to seats.
Show patrons where to find exits, bathrooms, and concession stands.
Answer various questions.
Ensure all patrons' needs are met.
Seat patrons in an orderly fashion.
Help eject disorderly or obnoxious patrons.
Distribute programs or event schedules.
Provide assistance to patrons with special needs.
Light the way with flashlights when patrons leave their seats.
Ensure exit pathways are properly lit.
Ensure nothing is obstructing exits.
Remove debris and smooth down wrinkles in rugs.
Help patrons down stairs or onto ramps.
Ensure everyone adheres to safety rules.
Stamp hands or give door checks to those needing to leave early but wish to return.
Hold doors open for patrons as they exit.
Clean lobby and place debris in trash receptacles.
Count and record tickets as they are collected.
Handle complaints or suggestions.

Note that this is not an exhaustive list of Usher duties and responsibilities. Job functions for specific Usher roles may vary, depending on the industry and type of employer.

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