Office Practice Questions & Answers - Free Online Practice

71.

The first step a mail clerk takes in handling outgoing mail is to

collect typed letters from various departments

attach all enclosure that are to accompany each mail

date-stamp the envelop in which each letter is inverted

ensure that each mail envelop is well-sealed

Correct answer is A

The processes of outgoing mail are as follows: Drafting the mail, collecting the mail, Recording the mail, Stamping the mail, Dispatching the mail

72.

A feature of an open office is that

all the doors are opened

all the cabinets are opened

workers are put together in the same room

each worker occupies a separate room

View answer & explanation

Correct answer is C

Features of an open office are: limited closed space, lacke of privacy, acoustical materials, cheaper construction, fostering teamwork etc

73.

Use the following information to answer questions below:

Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization

To keep records of callers and clients who come for the organization,Adams office must be provided with____________

attendance register

visitors' book

mail register

dispatch book

View answer & explanation

Correct answer is B

Visitors book is a paper or electronic means for visitor to acknowlege a visit to a site, physical or web-based, and leave details such as their name,postal or electronic address and any comments.

74.

Use the following information to answer questions below:

Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization

In order to perform his duties well,Adams must be able to____________

communicate effectively

supervise effectively

coordinate effectively

handle mails effectively

View answer & explanation

Correct answer is A

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must.

75.

Use the following information to answer questions below:

Adams has just been employed by a large organization as the first person whom callers and visitors would see when visiting the organization

Which of the following position does Adams occupy in the organization?

Manager

Supervisor

Receptionist

Secretary

View answer & explanation

Correct answer is C

A receptionist (sometimes referred to as an administrative assistant) is someone who performs various adminstrative tasks, including answering telephones and giving information to the public and customers. Receptionist are often the first employee that the public or customer has contact with.