Westown Hotels Recruitment for Operations Manager

Westown Hotels - As a luxury four star hotel in Lagos, Westown hotel can boast of some of the best staff in the industry. Our newly restructured team have been trained to deliver optimum service to our guest. When you walk into Westown Hotel, you instantly get the feeling that you are in a civilized safe and secure environment. We are recruiting to fill the position below:     Job Title: Operations Manager Location: Lagos Job Description

• Responsible for the overall management of the operation of the hotel.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
• Coordinate the front office, F&B, House-keeping, Maintenance and kitchen department
• Must be business inclined and marketing oriented
• Report directly to the Managing Director.
• Effectively resolved all guest issues regardless of what area of the operation the issue was concerning.
• Assessing and reviewing customer satisfaction and service recovery process
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Ensure SOP implementation in all departments and check the same during routine operational checks.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.