Vacancy for a General Manager at Joygate Hotel
Joygate is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
We are recruiting to fill the position below:
Job Title: Hotel General Manager
Location: Lagos
Job Description
- The General Manager is responsible for all aspects of operations at the hotel, to day –to- day staff management and guests.
Duties and Responsibilities
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance with Hotel operating controls, SOP’s, policies, procedures and service standards.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
- Prepare monthly financial report for the owners and stakeholders.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Act as a final decision maker in hiring key staffs.
- Coordination with HOD's for the execution of all activities and functions.
- Lead all key property issues including capital projects, customer service, and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
Experience
- At least 10 to 15 years experience in the hospitality industry, with significant luxury and international experience. And 1 to 5 years of experience as a General Manager.
Pre Requisite
GM must possess the below skills:
- Financial
- Front Office
- Operation
- Food & Beverage
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] with the subject heading "General Manager Joygate"