Vacancy For Debt Recovery Officer In A Reputable ISP Company

Ascentech Services Limited - Our client in the Internet related services space, is looking resourceful and qualified candidates to fill the position below:     Job Title: Debt Recovery Officer Location: Lagos Job Descriptions

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients’ payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly basis.
• Improve the overall customer relationship, delivering reliable administrative support and customer service
• Effective recovery of debt from clients through cold calling.

• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity
• Good telephone etiquette and excellent customer service skills
• Experience in debt recovery precisely from the telecommunication or ISP sector Compulsory.
• B.Sc/HND in any related field or equivalent.
• 3+ years' Client Relationship experience in telecommunications or ISP Sector.
• Stays calm under stress and proactive in problem solving.