Vacancy for Customer Service Representative in a Leading Commercial Bank

Workforce Group - Our client, a leading Commercial Bank is currently recruiting suitable and qualified candidates for the position below: Job Title: Customer Service Representative Location: Lagos Job Summary

• The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers
• Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

• Escalate all customer care issues to the Head of Customer Service/Service Manager and follow through on corrective measures.
• Sell the Banks products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing/unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
• Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
• Send out / respond to external account reference enquiries, confirm status of internal account reference.
• Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.

• First Degree in any discipline
• B.Sc/HND with minimum of Second Class Lower grade
• Experience in Banking operations for at least 1 - 2 years
• Not more than 28 years of age