Vacancy at Greenlight Planet for an EasyBuy EO Relationship Associate, 16th April, 2019

Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries. From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market. We are recruiting to fill the position below:     Job Title: EasyBuy EO Relationship Associate Location: Lagos Job Type: Full Time The Role

• The EasyBuy EO Relationship Associate will work closely with the Call center and Commercial teams to ensure field sales staff have all the information and support required to perform their duties correctly and with motivation.

• Listening to Energy Officers’ requests:
  • Interacting with EOs on a periodic basis via field visits, SMS, calls and messaging
  • Understands and discerns EOs’ concerns while prioritizing them accordingly
• Gathering detailed and thorough information related to each request or concern coming from EOs:
  • Keeping track of all requests per EO both pending and solved
• Ensuring follow-up with the relevant stakeholders in the Company to get to the bottom of the request initiated by the EO
• Managing and configuring online IT tools used for the communication with EOs or field staff
• Monitoring EOs performance because of requests or needs coming from the field

• Has a Diploma/Certificate in Customer Service Management; Public Relations; Business Administration or IT/systems admin
• Has minimum 2-years relevant work experience in a similar role
• Is experienced in managing a large customer base and direct
• Has excellent interpersonal skills
• Possess clear and straight to the point communication skills with fluency in both written and spoken English and other Nigeria Languages
• Has excellent knowledge of MS Office package
• Has excellent issue-tracking and resolution skills
• Is able to handle multiple tasks at the same time without errors and mistakes.