Vacancies in a Revolutionary Health Maintenance Organization (HMO)
A Revolutionary Health Maintenance Organization (HMO) is recruiting suitably qualified candidates to fill the positions below:
Job Title: Call Centre Officer
Location: Abuja (FCT)
Role Purpose
- Lead call centre operations to ensure inquiries are resolved efficiently and empathetically.
Key Responsibilities
- Manage and train team for high-quality service.
- Oversee processes for prompt issue resolution.
- Monitor performance metrics and implement improvements.
- Develop resources for standardizing responses.
Person Specification
- Experience: 5+ years in call centre management, ideally within healthcare.
- Education and Skills: Bachelor's Degeree in Communications, Business, or related field.
- Strong leadership skills, call centre software knowledge, customer service expertise.
- Qualities: Patient, empathetic, resilient leader focused on customer satisfaction.
Job Title: Product Development Manager
Location: Abuja (FCT)
Role Purpose
- Design and deliver revolutionary, customer-centric health solutions that are changing the HMO landscape, anticipating future needs, and making a tangible difference in people's lives.
Key Responsibilities
- Create health plans that challenge norms and respond to real needs.
- Collaborate across teams to bring compelling products to market.
- Continuously refine and innovate based on customer insights.
Person Specification
- 10+ years in product management, healthcare or insurance preferred.
- Bachelor's Degree in Marketing, Business, or related field (Master's degree preferred).
- Strong analytical skills, market research, and customer-focused product design skills.
- Visionary creator, detail-oriented, passionate about transforming healthcare.
Job Title: Head of Operations
Location: Abuja (FCT)
Role Purpose
- Lead from the front, driving operational excellence that fuels a transformative, customer-focused healthcare experience in an environment where your strategic input shapes our journey toward bold, impactful change.
Key Responsibilities
- Seamlessly manage day-to-day operations, uniting teams around a shared mission.
- Streamline processes to enhance service delivery and elevate member experiences.
- Spearhead continuous improvements, driving efficiency and service quality.
- Align operational strategies with visionary business goals for maximum impact.
Person Specification
- Bachelor's Degree in Business Administration, Operations Management, or related field (Master's degree preferred).
- Strong analytical skills, project management, and strategic approach to operational challenges.
- 10+ years in operational management within healthcare, insurance, or HMO.
- Results-driven leader with a passion for transformation and a flair for inspiring teams.
Job Title: Chief Technology Officer
Location: Abuja (FCT)
Role Purpose
- Shape the digital future of healthcare, using cutting-edge technology to disrupt traditional models and create a world where healthcare is truly accessible, efficient, and centered on member needs.
Key Responsibilities
- Architect a technology strategy that pushes boundaries and redefines healthcare.
- Ensure secure, resilient IT infrastructure and ground-breaking digital solutions.
- Cultivate a tech team that thrives on innovation and collaboration.
Person Specification
Education/Skills:
- Bachelor's in Computer Science, Information Technology, or related field (Master's degree preferred).
- Relevant professional certifications, expertise in digital transformation, data analytics, cloud solutions, and customer-centric technology
Experience and Qualities:
- Must have 10+ years in tech leadership, ideally in healthcare or insurance.
- Visionary thinker who inspires innovation and bridges technology with human needs.
Job Title: Business Development Manager
Location: Abuja (FCT)
Role Purpose
- Drive growth and market reach through meaningful partnerships that bridge gaps in healthcare access and set a new standard for excellence.
Key Responsibilities
- Forge new business opportunities in healthcare and corporate sectors.
- Develop relationships that lead to strategic growth and impact.
- Tailor solutions in collaboration with marketing and product teams.
Person Specification
- 10+ years in business development within healthcare or insurance.
- Bachelor's Degree in Business Administration, Marketing, or related field (Master's degree preferred).
- Strong negotiation and relationship-building skills; strategy-focused.
- Strategic thinker, resilient, inspired to create partnerships that make a difference.
Job Title: Customer Success Specialist
Location: Abuja (FCT)
Role Purpose
- Be the heartbeat of our member interactions, delivering compassionate support and ensuring that every experience with us reflects our mission to transform lives.
Key Responsibilities
- Resolve inquiries with empathy and efficiency, ensuring member satisfaction.
- Gather feedback and drive service improvements.
- Work closely with teams to optimize member experiences.
Person Specification
- 8+ years in customer service, ideally in healthcare.
- Bachelor's Degree in Communications, Business, or related field (Master's degree preferred).
- Strong communication skills, empathy, & confidentiality in handling sensitive information.
- Empathetic, proactive problem solver with a passion for enhancing lives.
Job Title: Underwriting Manager
Location: Abuja (FCT)
Role Purpose
- Oversee a sophisticated underwriting process that balances financial viability with our commitment to accessible, equitable healthcare coverage.
Key Responsibilities
- Assess applications, renewals, and claims to define appropriate coverage.
- Develop underwriting guidelines for compliance and financial integrity.
- Collaborate with teams to refine underwriting for risk management.
Person Specification
- 5+ years in underwriting, ideally in an HMO or health insurance.
- Bachelor's Degree in Finance, Actuarial Science, or related field (Master's degree preferred).
- Risk assessment proficiency, health insurance underwriting.
- Detail-oriented, ethical, excellent communicator.
Job Title: Health Services Manager
Location: Abuja (FCT)
Role Purpose
- Oversee healthcare delivery with a commitment to patient-centred care that is accessible, high-quality, and aligns with our mission to disrupt healthcare for the better.
Key Responsibilities
- Manage healthcare services to maintain high standards and regulatory compliance.
- Collaborate with providers to elevate patient outcomes.
- Develop preventive health programs that inspire healthier lifestyles.
Person Specification
- 8+ years in health services management, ideally within an HMO.
- Bachelor's Degree in Medicine / Surgery, Pharmacy, Healthcare Management, Public Health, or related field (Master's degree preferred).
- Organizational skills, healthcare regulatory knowledge, provider network management.
- Strong communicator, detail-oriented, committed to transforming patient care.
Job Title: Finance Officer
Location: Abuja (FCT)
Role Purpose
- Working under the Operations lead to oversee financial operations, support organizational sustainability and sound fiscal practices.
Key Responsibilities
- Manage financial planning, budgeting, and forecasting.
- Develop financial policies that ensure compliance and integrity.
- Monitor cash flow, accounts, and payroll
- Prepare transparent, insightful financial reports for stakeholders.
Person Specification
- Experience: 5+ years in finance, preferably in healthcare or HMO.
- Education and Skills: Bachelor's Degree in Finance, Accounting, or related field.
- Proficient in financial reporting, budgeting, and accounting software
- Qualities: Ethical, analytical, detail-oriented, with a strategic perspective.
What We Offer
- A Platform for Purposeful Work: You will be part of a team that is rewriting healthcare norms, empowering you to make a meaningful impact.
- Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
- Professional Growth and Learning: Opportunities for growth are embedded in our DNA-if you are ready to grow, we are ready to support you.
- A Supportive, Inclusive Team: Collaboration, diversity, and respect are at the core of our culture. Here, everyone belongs.
- Competitive compensation and benefits package in an environment that promotes work-life balance with flexible hours and a supportive work culture.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter outlining their relevant experience to: [email protected] using the Position title as the subject of the email
Application Deadline 3rd December, 2024.