Vacancies in a 5-Star Hospitality Brand in Lagos (Royal Residences by DU)

⏲ Dec 10, 2020, 6:17 PM
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Design Union Limited - A 5-star hospitality brand called “Royal Residences” located within an Ultra-luxury 17-storey Eden Heights tower on Victoria Island, Lagos, Nigeria.

We are recruiting to fill the position below:

Job Title: Business Development Manager
Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

Responsible for institutionalization of the Royal Residence brand as the top of mind brand catering for top executive and HNI's in the hospitality industry in Nigeria and generate demand for all hospitality services products
Ensure that patronage of Royal Residences is constant from Corporate Clients and HNI's, local and foreign. Duties include the following:
Negotiate, organise and close all sales of Hotel Rooms, Food and Beverages Sales. Group requests and quotations to be countersigned by the General Manager.
Manage Banqueting and Events, Rental of Apartments and Penthouses for Long / Short term Stay and Sales.
Identify potential leads and follow up to ensure a sale is made.
Enhance relationship management for Corporate, Banqueting Clients and Tour Operators and follow up to ensure that bookings made are documented according to policies and procedures.
Prepare and update regularly, schedules of all incoming groups and follow-up on deposits.
Submit monthly report on room nights, denials and turn-away generated by Corporate, Banqueting Clients and Tour Operators.
Organise guided tour of facilities as and when required for potential clients.
Undertake telesales, e-mail marketing, direct mail and social media marketing to increase clientele base and report on outcomes to General Manager.
Develop and Implement a marketing plan based on Identified marketing opportunities, Collaborate with managers in preparing budgets and monitoring expenses and organize all events stated therein.
Coordination of Banqueting and Events, Conferences and meetings and communication with clients, prior to events, and liaison with Front Office, in ensuring that events and conferences run smoothly.
Conduct market research, surveys and competition analysis and pricing to identify customer requirements, evaluate trends, brand awareness and competition ventures.
Updating guests’ database regularly, undertake after-sales calls and document sales development for institutional memory and follow up.

Requisite Qualifications / Experience

B.sc (1st Class or 2nd Class) in Marketing, Social Science, Humanities or other related qualification.
Minimum of 5 years’ current experience in the hospitality industry.

Required Skills / Attributes:

Excellent client management skills
Outstanding oral and written communication skills
Good interpersonal and people management skills and negotiating skills
Excellent organizational and time-management skills
A team player with sound leadership abilities
Self-motivated and team player
Must be presentable, professional and confident in the discharge of duties.
Able to work flexible schedules
Proficiency in the use of Enterprise wide software such as SAGE
Good knowledge of MS Office/Excel and Power point.

Job Title: General Manager, Finance & Administration

Location: Lagos
Employment Type: Full-time
Reporting To: Managing Director & Chief Executive Officer

Summary of Job

Supporting Management in setting the Company's strategic plan for growth and business objectives and preparation of the Company's annual and long term financial strategies.
Ensuring availability of funds required for the Company's operations, managing relationships with Financial Institutions and sourcing of funds at optimum prices and lowest risk.
Coordinate and ensure the accurate preparation of the Company's Financial Statements, Budgets and Management Reports for Monthly, quarterly and annual review of performance.
Maintaining adequate records of the Company's financial transactions to show and explain the Company's transactions and financial positions.
Protecting the Company's margins through control of operational costs, maximizing income, and assisting Management to achieve its Earnings objectives.
Ensuring the adequacy of Information Technology and communication systems and effectiveness of internal control and Administrative systems to safeguard the company's assets and achieve organizational efficiency.
Provide oversight and Management for the Company’s Administrative and security services.

Requisite Qualifications / Experience

B.Sc. (1st or 2nd Class Upper) plus M. Sc. in Social Sciences or Management
Qualified Accountant - FCA
Minimum of 10 years experience in Financial and General Management
Proficiency in the use of Enterprise-wide Accounting Application such as SAGE or SAP, Ms Office packages and Power Point Presentation

Required Skills / Attributes:

Good team player
Good oral and written communication skills
Good interpersonal skills, people management and negotiating skills
High awareness of quality issues and attention to details
Strong sense of professionalism, integrity, and sound judgment and tact
High level of sincerity and honesty with pragmatic and proactive approach to business
Ability to maintain confidentiality

Job Title: General Manager, Hospitality Services
Location: Victoria Island, Lagos
Employment Type: Full-time
Reporting to: Managing Director & Chief Executive Officer

Job Summary

Management of hospitality services of the Company's hotel and apartments, providing premium service to guests.
Managing the Company's hospitality team to deliver an overall excellent guest experience.
Act as an ambassador for the Company's hospitality brand.
Provide leadership and strategic planning to all departments promoting a culture of premium service while optimizing operations and resolving guests/residents issues.
Maintain good relations with the apartment owners, residents, facility managers and all stake holders.
Responsible for the preparation, monitoring and achievement of the annual Operating Budget, Marketing & Sales Plan for hospitality and short let services and set other short and long term strategic goals for the business.
Manage on-going profitability and carry out cost savings initiatives for the hotel and short let services, ensuring revenue and guest satisfaction targets are met and exceeded.
Strong understanding of hotel and shortâ€“let apartments P&L statements and the ability to react with impactful strategies.
Coordination with other internal functions: Construction/Finance and Administration/Corporate Services to achieve corporate hospitality goals.
Ensure adherence to the company's corporate culture and policies.
Ensure strict utilization of existing ERP and corporate systems and procedures.

Requisite Qualifications / Experience

BA in hotel management or a related field
Minimum of 10 years’ experience in hotel management at General Management level in a 5 star hotel establishment.

Required Skills / Attributes: