ToLet.com.ng Vacancy for an Agent Relationship Manager
ToLet.com.ng -Nigeria’s 1st online lettings agency and one of Nigeria’s
fastest growing internet companies. We provide a comprehensive property
rentals platform that helps Lagosians navigate the
stressful,
frustrating and unstructured Lagos property rental market.
In order to push our continued level of success, we require talented and
resourceful individuals to fill the role stated out below:
Job Title: Agent Relationship Manager
Location: Lagos
Job Description
- Enlisting and onboarding Agent Agents
- E-mail and telephone support, investigating, diagnosing and
resolving agents’ enquiries; working where necessary with internal
support teams and other colleagues (e.g., call-center, Finance, IT).
- Taking end-to-end ownership over issues and managing agents
expectations accordingly, appropriately escalating issues where
required, providing education and ensuring issues are fully resolved in a
timely manner.
- Accomplish targeted performance objectives on a consistent basis
- Perform all necessary administrative and processing functions to
secure listing feed contracts and insure the listings are processed
and posted to ToLet. Document all activities in on relevant ToLet
platforms.
- Attending and actively contributing to meetings or projects that
benefit the wider team, including occasional user testing, new product
and process training, and sharing sessions
- Perform a high volume of cold calls (50-80 daily) in order to secure new business
- Systematically penetrate an assigned geographic territory to maximize ToLet’s listing coverage to the maximum amount possible.
- Request bespoke reports for agents on a variety of data sets such as product usage.
- Accurately recording and updating agent information across multiple internal systems.
- Proactively and constructively contributing ideas and
challenging the team's processes where potential improvements have been
identified.
- Deliver compelling presentations via telephone & email. Sell high level prospects on the value of working with ToLet.
- Serve as a brand ambassador for ToLet, representing the best
interests of the company, its advertisers, and industry partners , while
simultaneously increasing goodwill and brand awareness of ToLet tools
and services
Skills Required:
- Strong attention to detail.
- You are curious, a keen problem solver with a desire to take ownership to resolve issues.
- You have strong confident communication skills.
- The ability to be adaptable and work outside of a set process
where required, able to use your initiative and judgement to best handle
the request.
- You are a disciplined, organised, thorough individual who demonstrates proactivity and responsibility.
- Proficient in Excel and Word.
- You are able to manage expectations and build a strong rapport with agents.
- You have the ability to challenge ideas, ask questions and provide ideas.
- A strong team player who forms positive relationships with both colleagues and customers.
Candidate Requirements
- Minimum of HND
- Candidates must also have an excellent sense of priorities.
- Candidate must have good analytic skills
- Candidate must be able to work with little or no supervision.
- New Graduates / Awaiting NYSC
- Candidate must be fluent in English.
- Candidate must be a Computer literate who is able to handle basic Microsoft packages
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]
Application Deadline 30th June, 2016.