Ticketing and Reservation Officer Job vacancy at Wakanow.com
Wakanow.com
is Nigeria’s leading online travel company that provides customers with
everything they need to research, plan and purchase a trip locally and
globally.
Wakanow.com offers travelers the cheapest available
fares for flights, hotel reservations, airport pickups, visa assistance,
vacation packages and many other travel services from a broad selection
of partners.
Job Title: TICKETING & RESERVATION OFFICER
The
successful candidate should be able to deliver high quality customer
satisfaction–by providing first class customer service to
customers/passengers. Essentially providing support for the sales
department and ensuring revenue generation for the organization. The job
will also require a coordinated person with organizational ability.
Responsibilities
- · Monitor passengers' travel request, and ensure that tickets are issued out promptly and accurately.
- · Make reservations, bookings and advise customers on reservation status on or before flight departure.
- · Issue, re-issue and re-validate flight tickets
- · Prepare tickets sales report on a daily basis.
- · Ensure strict adherence to laid down business policies and procedures.
- · Risk & Operations Management.
Essential Skills
- · Listening skills
- · Must have strong time management skills and possess the ability to work to deadlines and under pressure.
- · Must possess the ability to work and contribute effectively to a team.
- · Must have excellent organizational, interpersonal and leadership skills.
- · Must be innovative, responsive and result-oriented
- · Ability to listen and effectively communicate accurately important information to customers.
- · Ability to use Microsoft Office Suite
- · Developing constructive and cooperative working relationships with new customers, and maintaining them over time.
Academic/Technical Skills
- · First degree in any Social Sciences or Business Management course or certificate from a recognised Aviation School
- · He/she must have completed an IATA course on Fares and Ticketing.
- · Ability to use the Amadeus GDS is COMPULSORY
- · The successful candidate must have at least 3 - 4 relevant
post NYSC working experience and must be able to work without
supervision
How to Apply
INTERESTED APPLICANTS SHOULD FORWARD RESUMES WITH MAIL SUBJECT "TICKETING & RESERVATION OFFICER" to
[email protected]