Tele-collector at Wema Bank Plc

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Tele-collector

Location: Lagos
Employment Type: Full-time
Grade Band: EH 1- EH3
Division: Retail Banking
Department: Consumer Banking
Reports to: Head Consumer Banking

Key Roles

• Contact customers who are past due on their loan payments via telephone or other electronic means.
• Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
• Follow up on a daily basis with the promise to pay (PTP) through phone calls and emails.
• Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

• 200 calls per day and at least a minimum of 80 interactions per day.
• 2.5 million dailies.
• 12.5 million weekly recoveries.
• 50 million recoveries on a monthly basis.

Qualifications
Below are the qualifications and skills required to work as a Tele-collector.

• First Degrees in any Social Science or Management Science course
• 3+ years of experience in a related field
• Excellent written and verbal communication skills
• Deeply curious and want to understand the why.
• Not satisfied with the status quo and want to raise the bar.
• Strong track record of execution.
• Technical and analytical background
• Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
• Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
• Platform product leadership: Collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
• Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
• Deeply curious to understand the ‘why.’
• Ability to collaborate and work with stakeholders and team members.

Competencies:

• Communication Skills
• Customer Service Orientation
• Knowledge of Regulations
• Empathy
• Negotiation Skills
• Time Management
• Data Management
• Team Collaboration
• Ethical Conduct.

How to Apply
Interested and qualified candidates should:
Click here to apply