Technical Support Specialist Job at Garanntor Hosting


Garanntor is a privately owned company hosting and infrastructure-as-a-service company. Since our founding in 2016, Garanntor has continually innovated new ways to deliver on our mission: Making it Easy So You Can Focus on Growing Your Business. Based in Lagos, Nigeria. We are recruiting to fill the position below: Job Title: Technical Support Specialist Location: Lagos Job Description

  • We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
  • As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
  • Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.
Responsibilities/Requirements
  • Provide live chat support for customers.
  • Excellent Communication Skill in English (oral and written)
  • Familiarity with Linux/Unix command line
  • Experience with Windows Server operating systems
  • Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
  • Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
  • Document cases and follow-up on issues from inception through resolution.
  • Provide basic customer support through ticketing system
  • Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
  • Good Knowledge of Web server, Mail server, DNS, FTP, SSH
  • Excellent Knowledge in Web Hosting Control Panels such as cPanel, Plesk, Direct Admin
  • Excellent knowledge in Server/Website migrations
  • Ability to work flexible hours.
Deadline: 15th November, 2019. How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the mail.