Technical Support Officer III at Valinno Systems Limited

Valinno provides innovative, cost effective and sustainable solutions for servicing, manufacturing industries, hotels, restaurants, retail & wholesale outlets, bookshops, supermarkets, fast food outlets, educational institutions, government agencies and a diverse range of businesses in Nigeria and internationally.

We are recruiting to fill the position below:

Job Title: Technical Support Officer III
Location: Lagos
Employment Type: Full Time

Job Role

• Provide first level support to end users on a variety of software applications.
• Respond to end user inquiries through phone calls, e-mail and help desk ticket system.
• Communicate with our clients to understand the issue and determine severity.
• Perform initial investigation and analyze information to determine the cause of the issue.
• Communicate issue resolution to clients upon completion of the support ticket.
• Prepare and maintain various forms of documentation to build knowledgebase and track performance.
• Liaise with third party application providers regarding problem resolution, system administration, and software upgrades.
• Provide advice and training to end users regarding the proper configuration and use of hardware and software.
• Provide regular updates to clients as per defined Service Level Agreement.
• Escalated issues to senior analyst when necessary, in order to expedite resolution of ticket.
• Track, monitor, and resolve incidents within service levels agreements.
• Prepare and deploy computer workstations to Client locations.
• Troubleshoot and repair computer hardware or co-ordinate warranty repairs with appropriate vendor.
• Install and configure printers and other computer accessories.
• Investigate network connectivity issues and escalate, when necessary.
• Assist in updating and maintaining the Client Information Database, as necessary.

What You Will do

• You will be responsible for assisting Valinno's customers to troubleshoot and resolve their software issues in a timely and professional manner.
• The position requires you to work 5 days a week, Mondays to Sundays.

Qualifications
Experience:

• At least 2 years post-NYSC experience in the technical support field.

Education:

• HND / BSc. in any related field

Soft Skills:

• Effective communication and organizational skills
• Problem-solving and analytical skills
• Strong work ethic and ability to multi-task
• Ability to work effectively in a team

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.