Technical Support Engineers Job Vacancies at Swift Networks, Lagos

Swift Networks - Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.


We are recruiting to fill the position of:

Job Title: Technical Support Engineers - FTTx

Location: Lagos

Job Objective

• To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery.

• Delivery of timely FTTx solutions to exceed customer expectations
• Contributes to team effort by accomplishing related results
• Implement sales plans and provide customers with reliable FTTx experience
• Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
• Able to work under pressure and on shift basis (Weekends and Public Holidays inclusive)
• Carry out other assigned responsibilities by the head of unit.
• Manage existing and new customers to position the company as a partner of choice
• Deliver new business opportunities among assigned FTTx tasks
• Able to use good communication skills to achieve customer retention within the business.
• Ensure all customer queries are attended to and resolved promptly

• Ability to work under intense pressure and meet tight timelines
• Time management and Excellent communication skills
• A good First Degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university.
• Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx
• Strong relationship management skills
• Persuasion, tenacity and willingness to learn