Technical Customer Service Officer Vacancy in a Leading ICT Solutions Company in Lagos

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. We are recruiting to fill the position below: Job Title: Female Technical Customer Service Officer Location: Lagos Job Duties

• Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
• Acts as a liaison and provides product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
• Provides technical advice and solutions for customer’s requirements and problems
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

• Familiarity with MS Office and database
• Hands on experience with all telecommunications systems including peripheral equipment (Networks, Internet, optical fiber, Broadband Wireless)
• B.Sc degree in Computer Science, Telecommunications or relevant field
• Note: Minimum of 2 years of experience in the same ISP environment
• Adequate interpersonal and organizational skills
• Team player with customer service orientation