Swift Networks recruitment for Customer Care Representatives
Swift Networks is an Indigenous Internet Service
Provider Company with outlets spread all over Lagos State. Our core
services are the provision of high speed internet services, telephony
and IP – VPN services to both residential and enterprise subscribers.
The following vacancy exists
JOB TITLE: Customer Care Representative
Main Responsibilities
1. Meeting quantitative and qualitative KPIs
2. Communicating
accurate and precise information of products and services, value added
services, packages, and on going promotional activities to the
caller/customer
3.
Taking all possible measures to timely resolve customer’s query and
processing them in accordance with our established procedures and
policies
4.
Responsible for responding to technical queries related to VOIP,
Internet and Data services on different platform such as WiMAX, Wifi by
using standard procedures
5.
Comprehensive understanding and knowledge of using Customer
Relationship Management (CRM) software to deal with incoming calls
6. Ensure full compliance of all related software applications and a strong handling power to assist customers
7. Logging all queries properly and escalating possible complaints to the concerned teams using effective tools
8.
Regularly attending training and coaching sessions conducted. Learning
about organization’s products or services and keeping up-to-date with
any changes to them
9. Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis
10.
Giving feedback and reporting customer issues/problems to Supervisor to
ensure maximum customer satisfaction and to aware management with
current trends and demands
11. Ensuring the retention measures according to the standards
Key Competencies- Knowledge, Skills and Behaviours
- Any graduation degree with cumulative grade of 2nd class upper division
- Excellent communication, presentation skills & negotiation skills
- Multi-task, maintain a high standard of service and quality
- Ability to have stress and time management.
- Technical Support Expertise to handle customer complaints which requires prior computer handling skills.
How to Apply
Click Here to Apply
Application Deadline: 31st October 2015