Support Engineer at Cobranet Limited

Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.

We are recruiting to fill the position below:

Job Title: Support Engineer
Location: Lekki, Lagos
Employment Type: Full-time

Details

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers. Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case.ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)

Personal Responsibilities

• Report to the Head of Department.
• Respond to client complaints in a proper and professional manner.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums
• Should maintain a high level of personal responsibility.

Academic / Education Qualifications

• Preferred: A B.Sc (or equivalent) in Computer Science.

Certifications:

• CCNA is preferred.
• MCP is preferred.

Experience:

• A previous experience in support or IT department.

Technical Skills:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic RF knowledge.
• Ability to resolve problems remotely.
• Basic routing & switching knowledge.

General Skills:

• Interpersonal relationship.
• Communication skills, both verbal and written.
• Maintain good communication and interaction with customers and colleagues.
• Self-learner.

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

How to Apply
Interested and qualified candidates should send their Applications and CV to: support.hire@cobranet.ng using the "Job Title" as the subject of the mail

Application Deadline  15th February, 2021.