Supervisor, Outbound at Standard Chartered Bank

Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

We are recruiting to fill the position below:

Job Title: Supervisor, Outbound

Location: Lagos
Employment Type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• Lead a team of outbound consultants in the day-to-day operations of the contact centre to drive customer engagements, satisfaction and retention in fulfilment of the strategic goal of the CCC and the business at large.

Qualifications

• Minimum of First Degree.
• Professional certification will be an added advantage.

Behavioral Competencies:

• Strong Leadership Qualities.
• Knowledge & Experience in Effective Service Delivery.
• Strong Influencing and Persuasive Skills.
• Strong verbal and written communication skills.
• Good Data Analytics and Presentation skills.

Technical Competencies:

• A good understanding of the Bank’s full range of products.
• High degree of intelligence, communication and analytical skills.
• A basic knowledge of regulations governing the management of financial services.
• Understanding of the branch service standard and practice.

How to Apply
Interested and qualified candidates should:
Click here to apply