Standard Chartered Graduate Opportunities in Nigeria, April 2014

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to
sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


Job Title: Teller - Akure
Job ID: 426501
Job Function:Retail Clients
Location:Nigeria - SCB
Full/Part Time:Full time

Job Description
To handle the counter transactions and assist TSM/BOM running the daily branch operations and service delivery.

Key Roles & Responsibilities
• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Handle the following transactions and provide services according to the laid down procedures and standard of service:
 Cash transactions
 Fund transfer
 Customer inquiry
 Cheque collection
 Account maintenance
 Balance confirmation
 Customer Complaint handling
 Rate board update
 Cross Selling
 Internal & external reports
 Adherence to till limit of N100k and floor limit of N2m
 Other assigned duties
• Assist TSM/BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Ensure timeliness of managing customer’s complaint.

KYC
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

        “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Qualifications & Skills
• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies


Job Title:Teller - Ibadan
Job ID:426501
Job Function:Retail Clients
Location:Nigeria - SCB
Full/Part Time:Full time

Job Description
To handle the counter transactions and assist TSM/BOM running the daily branch operations and service delivery.

Key Roles & Responsibilities
• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Handle the following transactions and provide services according to the laid down procedures and standard of service:
 Cash transactions
 Fund transfer
 Customer inquiry
 Cheque collection
 Account maintenance
 Balance confirmation
 Customer Complaint handling
 Rate board update
 Cross Selling
 Internal & external reports
 Adherence to till limit of N100k and floor limit of N2m
 Other assigned duties
• Assist TSM/BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal and external customers.
• Make effort to improve personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
• Ensure timeliness of managing customer’s complaint.

KYC
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

        “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Qualifications & Skills
• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies



Job Title: Preferred Banking RM, Lagos
Job ID: 426362
Job Function: General Management
Location: Nigeria - SCB
Full/Part Time: Full time
Regular/Temporary:
               
Job Description
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the middle to top tier market segment, uncovering customer needs and providing them with the right product & service solutions from the full range of Retail Client products offered. 

In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.

It is expected for the role holder to be customer centric and provide excellent customer service to complete customer experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs but is unlikely to have the full knowledge and experience to offer all Retail Client products.

Key Roles & Responsibilities
 Customer Relationship Management (Advanced)
 Data Conversion & Reporting (Core)
 Credit Risk Analysis (Core)
 Legal & Regulatory Knowledge (Core)
 Market / Competitor Knowledge (Core)
 Product knowledge (Core)
 Risk Management (Core)
 Needs profiling & analysis (Core)
 Negotiation & Objection Handling (Core)
 Needs Based / Consultative Sales Skills (Core)

Qualifications & Skills
• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
• Customer Relationship Management (Expert)
• Market / Competitor Knowledge (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Negotiation & Objection Handling (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)

Job Title: CDD Operations Officer
Job ID:425872
Job Function: Commercial Banking Clients
Location: Nigeria - SCB
Full/Part Time: Full time

Job Description
JOB PURPOSE
 To ensure Periodic review is carried out on SME Customers who are due for review.

 To ensure review of all alerts on Detica DRR

 Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements

 To ensure workflow is reviewed periodically to improve efficiency and control.
Key Roles & Responsibilities
PERIODIC REVIEW:

• To ensure that periodic review is carried out on customers who are due for review
• To ensure status of pending review is communicated to stakeholders
• To ensure completed accounts are sent to the hub to amend review date
• To ensure letters are sent to customers who are overdue for review
• To ensure hard and soft holds are placed on overdue accounts
DETICA DRR:

• To ensure review is performed on alerts on Detica DRR
• To ensure status of pending alerts is communicated to stakeholders
• To ensure letters are sent to customers with overdue alerts
• To ensure hard and soft holds are placed on overdue accounts

6. REPORTS
REPORTS

• Status of pending reviews
• Status of pending alerts on Detica DRR

7. KYC/ML RESPONSIBILITIES
“Ensure I remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:' identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers'.

8. OPERATIONAL CONTROLS
Ensure all control gaps existing in key responsibilities stated above are closed and all existing control measures are adhered to.

9. MEASUREMENT AND METRICS
Agree baseline metrics with manager for performance measurement. Productivity metrics should also be captured weekly and monthly as necessary.

10. KEY RELATIONSHIPS
Branches, Relationship Managers and other SCB departments.

11. CONTRIBUTES TO
• Operational Excellence achievement
• Deeper Engagement with partners
• Improvement in matrices reported

12. JUDGEMENT/COMPLEXITY
• Ability to manage dependencies on colleagues and get the desired outcome
• Achievement of satisfactory audit

13. KNOW HOW AND EXPERIENCE
• University Degree and experience in relevant field.
• A broad and in-depth knowledge of banking practices with relevant working experience CDD.
• A good working knowledge of risk management.
• Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
• Good inter-personal and management skills.
• Ability to manage the operation of computer systems – eBBS.
• Microsoft skills – Spreadsheets and word processing.
• Good organization skills

14. CUSTOMER CHARTER
• Attend to and resolve 100% of daily queries
• To ensure stakeholders are aware of accounts due for hard holds.

Qualifications & Skills
• B.Sc from any recognised University
• A good knowledge of the bank’s products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies




In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

How to Apply
Click here,  Select Nigeria and search