Standard Chartered Bank Nigeria Vacancy for a Collections Manager in Victoria Island, Lagos

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer.
At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position of:

Job Title: Collections Manager

Job ID: 471874
Location: Victoria Island, Lagos
Job Function: Technology & Operations
Full/Part Time: Full time

Key Responsibilities

• Organize work flow to achieve maximum productivity.
• Handle customer enquiries, exceptions and irregular cases in accordance with agreed service standards
• Escalate any issues which cannot be immediately resolved to Head CMO
• Daily Remittance of duty collections to the CBN
• Weekly Remittance of NESS fees to the CBN
• Weekly Rendition of NDCC returns
• Monthly Returns of collections to The Customs Controller General
• Liaise with the Regulatory Authorities (CBN, Office of the Accountant General, Nigeria Customs, FIRS, NESS) for the resolution of all issues identified.
• Ensure RCMS Direct debit and virtual accounts transactions are processed within agreed SLA
• Ensure that procedures for other Government Collection products are implemented.
• Act as back up to other Managers.
• Comply and monitor Key Control Standards.
• Ensure adequate filing of transaction documents prior to storage.
• Ensure strict adherence to reporting schedules & escalate exceptions to head CMO
• Ensure compliance with money laundering policies and procedures
• Ensure strict implementation of Group policies on KYC
• Ensure direct report take proper custody of security documents
• Represent the bank at the regular Central Bank, Customs Duty, FIRS and NESS meetings
• Problem resolution with the Regulatory Authorities (CBN,NCS, FIRS and NESS-COBALT)

• Minimum 5 years banking experience in operations.
• Sound knowledge of basic banking operations.
• Supervisory skills.
• Good communication and Interpersonal skills.
• Good PC skills.
• Understanding of CBN Forex regulations relating to trade and exchange.
• Sound knowledge of SCB payment and collection policies.

• No of transactions processed.
• Operational losses booked/near misses.
• Timely and accurate remittance of Collections.
• Timely and accurate remittance of Mandatory Returns.
• No of errors noted or reported by Customs/FIRS/NESS.
• Nos of queries effectively resolved.
• Audit, compliance or review ratings/reports.