Standard Chartered Bank Nigeria Job for a Branch Operations Manager

• Formulating, implementing, managing and coordinating processes / operations in branch to maximise operational health and continued branch stability in an efficient operation where risks are well controlled.
• Create, develop and manage Branch’s based service delivery channels e.g. Cash Sites, card based products, etc and ensure their optimal contribution to banks profitability.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

• Responsible with Branch Manager for the setting of branch operations objectives, performing their respective appraisals as well as their training / development.
• Responsible for achieving the satisfactory grades in branch audits.
• Monitor Frauds & forgeries in the region and recommend / implement appropriate actions to minimize occurrence of the same.
• Manage/control the activities of your direct reports & ensure that they are consistently appraised, motivated & performance is optimized.
• Account Opening/Static data processing and control
• Responsible for implementing, & managing automated distribution channels in Branches e.g. card based services, ATM’s
• ensuring associated projects comply with group requirements on controls.
• Responsible for the provision of support, advice and guidance to the branch network regarding all areas of operations.
• Responsible for overall maintenance of the Branch assets & Custodian of Key register
• Dual custodian for Branch vault
• Ensure the reconciliation and control of the various branch suspense accounts and that outstanding are well managed.
• Responsible for supervising the ATM custodian and ensuring proper reconciliation of ATM related accounts.

• Responsible for monitoring & controlling branch costs
• Responsible for Finance process re-engineering (reimbursement by H/O)

• Ensures all Branch operation practices comply with risk and compliance procedures & processes.
• Responsible for identifying and escalating areas of risk / loss and or system inefficiencies typically NOT covered by ORP documentation to UORM and wherever possible finding solutions to the aforementioned risks.
• Ensure completion of all Leading Key Risk Indicators/ KRI’s / KCSA issues relating to the branch.
• Initiate and coordinate efforts in implementing new regulatory and internal policy requirements
• Responsible for ensuring the quality of ongoing monitoring and issue resolution
• Conduct the relevant risk training for the line staff.
• Act as business partner to provide OR advise on new business products and initiatives.
• Responsible for developing the relevant control measures and monitoring plans
• To identify and report all weaknesses inherent in the standard controls
• To maintain independence in the conduct of KCSA, i.e. not selecting and reviewing sample of self-performed transactions
• To assist UORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Act as OR Coordinator for the section
• To adhere to the agreed KCSA plans and approach
• Responsible for consolidation & submission of all Branch
• Operational Risk documentation to UORM.
• To maintain proper record keeping on all KCSA related activities

• Ensures all Branch transactions comply with internal and external policy and regulations-responsible for reviewing the following reports:
• System ID Control Report
• Daily EOD Snapshot Report
• Branch Gateway Error Log – unprocessed transactions

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
• “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.
• Ensure your staff are trained in combating money laundering

• Branch Clean up: Creation, generation & analysis of management reports on operational/risk issues.
• Create & implement processes/policies which will ensure that on-going operations are in order and which will result in superior delivery of services.

• Minimum university degree or equivalent with branch banking operations experience.
• High analytical and problem solving ability gained through professional & practical experience.
• Ability to work in a turbulent and un-predictable environment where responding and managing change is essential.
• Sound leadership, decision making and management abilities.
• Project management skills ranging from project planning to implementation.
• In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.