Stanbic IBTC Bank Vacancy for a Customer Consultant
Stanbic IBTC Bank
is a leading African banking group focused on emerging markets
globally. It has been a mainstay of South Africa's financial system
for 150 years, and now spans 16 countries across the African
continent.
Standard Bank is a firm believer in technical innovation, to help us
guarantee exceptional client service and leading edge financial
solutions. Our growing global success reflects our commitment to the
latest solutions, the best people, and a uniquely flexible and vibrant
working culture. To help us drive our success into the future, we are
looking for resourceful individuals to join our dedicated team at our
offices.
We are recruiting to fill the position below:
Job Title: Customer Consultant
Location: Nigeria
Job Description
The Customer Consultant is responsible for active sales within the
Branch context. Customers who have a need to open/close accounts or who
require advice on any product or service of the Bank will see the
Customer Consultant. They will then determine the customer’s needs and
make recommendations around the best product and/or solution.
Solution based Sales
- The most important aspect of the Customer Consultant’s role is the interaction with customers.
- Customers are being interviewed on a daily basis to determine their specific financial needs.
- Although re-active the Consultant must have the ability to
“close the deal”, thereby contributing to the revenue stream of the
Branch.
- To safeguard the customer, advice given by the Customer
Consultant needs to comply with very specific Financial Regulatory
requirements (these may vary from Country to Country)
- Although the Customer Consultant has very specific sales
targets, the sales strategy is re-active with customers coming into the
Branch to see the Consultant.
- It is critical for the consultant to have very good personal and
interpersonal skills which he/she will use to determine the specific
financial solutions needed by the customer.
Position Requirements
Product Knowledge:
- In order for the Customer Consultant to provide the customer
with financial solutions, it is absolutely critical that he/she fully
understands the different products of the Bank.
- The Customer Consultant also manages and track cross selling and
lead generation opportunities and ensures that the Branch team’s sales
and service targets are being met.consultant is seen as the product expert in the Branch.
- Over and above the interaction with customers the Consultant
often need to up-skill the branch staff on new and existing products.
Customer Service:
- Although the main focus of the consultant is sales he/she must
understand and manage the impact of his/her actions and advice on the
customer’s overall service experience.
- In many cases the fulfillment of the sales transaction happens
outside the Branch - it is very important for the Consultant to
understand these processes and build quality relationships with these
service providers.
Credit Management:
- Credit is a product offering of the Bank and it is important that the consultant fully understands the credit process.
- Coupon lending applications need to be submitted to Credit for
sanctioning, it is critical that the Consultant provide accurate
information in order for the correct lending decisions to be made.
Routine:
- Due to the fact that customers open new accounts and or apply
for different products i.e.: current accounts, credit cards, home loans
etc, it is absolutely critical that the correct information is obtained
from customers to comply with the Bank's laid down procedures and
Financial Regulatory requirements.
- Excellent customer service stems from Consultants doing things right the first time - an eye for detail is a must.
How to Apply
Interested and qualified candidates should:
Click here to apply